Free Help Desk Software

Download FREE Help Desk Software by HelpSpot. Everything you need to get your customer service organized. Get 3 agents for free with no expiration. Expand to a paid 3+ user plan anytime.

  3 Free Agents

Get started on us. When you're ready, expanding is easy and affordable.

  No Ads / Free Forever

Get your small help desk running for free with no blinking ads or deadlines.

  Download Only

The free version is designed to run on your server. Need it hosted? Start a trial

Manage Email Better

Turn disjointed email exchanges into organized, meaningful conversations.

Powerful Request Management

Filter, track, tag and categorize. Even store unique data with Custom Fields.

Real Time Help Desk Reporting

Quickly identify helpdesk trends using flexible built in reports.

Customer Self-Service Portal

Fully customizable web form and knowledge base. Create one for each of your brands.

Workflow & Rules-Based Logic

Custom workflows, automate escalations, notifications, SLA's, assignment and more.

Live Lookup. A Direct Connection.

View data from eCommerce systems, SaaS software and CRM's directly in HelpSpot.

Wire Up HelpSpot. No Coding.

Connect to thousands of apps. Slack, HipChat, Salesforce, Mailchimp, and more!

Free Version: Features

  • Support unlimited customers
  • Manage unlimited tickets
  • All our features are included

Free Version: Limitations

  • Up to 3 agents, shared logins not allowed
  • Forum support only (except security issues)
  • Emails include a "Powered by HelpSpot" link
  • Limited to 3 mailboxes and 1 portal

3 Agents Free

We'll email you a download link, license file, and installation instructions. Windows or Linux.

Prefer a hosted trial or need more agents?
Learn more about HelpSpot.

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