Get your small help desk team organized for free.
Sometimes you need to fully control your help desk solution. HelpSpot offers complete control from customization to data. Manage your hardware, access control, internal system connections and more.
Use your own servers or cloud. HelpSpot is very efficient, but very large installations can add as much power as needed.
Keep HelpSpot inside your own network, run it completely offline if desired.
Leverage your staff's operations expertise to manage your HelpSpot, control backups and physical access.
On Linux, HelpSpot installs in minutes. On Windows use our desktop installer to configure everything exactly as it should be.
Connect HelpSpot to your internal systems that are not exposed over the internet.
Full database access, connect with SQL or SQL reporting systems. Runs on Microsoft SQL Server and MySQL.
Can't store data with outside parties for compliance reasons? HelpSpot runs on your equipment with your staff.
Customize the HTML/PHP that makes up the HelpSpot customer portal for complete branding control.
Most SaaS help desk solutions aren't even profitable! HelpSpot has been profitable for over 10 years, plus on your own servers it runs indefinitely.
If you’re not completely satisfied within 90 days of purchase, we’ll refund your money; hassle-free.
Chief Technology Officer
Need a Nerd
"HelpSpot has made my staff much more efficient and effective. We can easily handle and measure the thousands of tickets we receive each week, and automate processes that don't need a human too. I highly recommend it."
About Need a Nerd
Customer Since: 2014 · Tickets Answered: 82,000+