HelpSpot is simple but not simplistic. Staff won't have any trouble being productive day one, but all the advanced features you need to manage your help desk are here.
Turn disjointed email exchanges into organized, meaningful conversations.
Read, reply, and organize multiple email boxes from one shared inbox.
Filter, track, tag and categorize. Even store unique data with Custom Fields.
Create a fully customizable contact form and knowledge base for each of your brands.
See the full picture with comprehensive built in reporting.
Prebuild full or partial responses to common issues, share them across your team.
Track custom data giving your team everything they need at their fingertips. Report on all of it.
Build automated flows to assign, notify, categorize, manage SLAs, and much more.
Enterprise help desk software scalability. Easily handle thousands of requests daily.
Everything is Included
Most help desk software is priced to squeeze every penny out of you. With HelpSpot you get everything for one low price, starting at just $699 a year.