A HelpSpot customer since 2011.
J.B. Hunt's trucking fleet may be it's most visible operation, but in fact J.B. Hunt offers full supply chain solutions from ship to final mile delivery.
To help them manage their operations J.B. Hunt utilizes a wide range of HelpSpot features and in the process has handled over one million support tickets.
Operating at this scale requires more than just human organization. That's where HelpSpot's automation rules and triggers come in. By leveraging these tools, J.B. Hunt is able to automate many different tasks from boring repetitive ticket management to mission critical SLAs.
J.B. Hunt has also implemented over 500 prepared responses so that common issues can be instantly replied to by staff with a consistent response that also sets the categories and custom fields appropriate for the request.