Proof over promises.

" We have used HelpSpot for almost 15 years now and it has proven to be a reliable tool as we scaled up our service team from 3 to 30 full-time members in Europe, Asia, and the United States.

" I can't remember a world before HelpSpot. We've been using it for over a decade. We've also looked at new ticket systems but always came back to HelpSpot, as it is fully customizable and we can host it ourselves, which means we have full access to the data in the database. The API and Zapier integration make it easy to connect to other systems. Let me not forget the great support team HelpSpot has. They always have ideas on how to solve a new challenge we're facing.

" After switching to HelpSpot (vs managing it all via email clients) our ~18 person support team feels like it gained an invisible full time employee.

" After using HelpSpot for the past 5 years, it's hard to imagine life using a standard email client. HelpSpot helps us to keep around 50,000 vehicles, trailers and other assets on the road worldwide. HelpSpot does what normal email can't!

" HelpSpot has transformed our ticketing process from a reactive chore into a streamlined, proactive function. It empowers our IT staff to be more focused and effective, and the data it provides helps me make better operational decisions.

" Before HelpSpot, there was Excel hell and unmanaged email. But after HelpSpot, the real workflow began.

" HelpSpot has been a tremendous tool for our organization. We are a remote work organization, and coordinate both sales and customer support through HelpSpot. And thanks to the flexibility of the API, we have been able to integrate it into many of our other systems, including payroll, automatic feedback surveys and analytics.

" We switched to HelpSpot over a decade ago, and every few years we look at alternatives. We have yet to make a change. HelpSpot is simple and easy for both our staff and our clients. It's become easier to configure with the newest versions. This week, our entire facilities and maintenance department switched over for all the same reasons we have enjoyed. It has become a part of our school and a system we can rely on. The last time we suffered any downtime, I was a much younger man.

" We've been HelpSpot customers across multiple businesses for more than 15 years. Over that time, we've not only watched the product evolve, we've evolved our customer support around it. HelpSpot remains the simplest and most effective way for us to manage support for our growing customer base. We've embedded HelpSpot into our business and workflows, with tight integrations across remote, cross-functional teams and products, providing clarity and transparency for all stakeholders. Ian and the team have always been excellent partners, and we continue to believe that choosing HelpSpot is one of the best decisions we've made.

" It's easy to build an adequate help desk application, it's hard to build a good one, and it's especially difficult to build a great one. One that not only doesn't get in our way, but actually makes us more productive, more efficient, more effective and better serve our customers. HelpSpot is a Great One.

" Features such as prepared responses and the ability to have multiple staff easily handle support requests has not only saved us a huge amount of time, but has increased our service level since it's impossible for a customer request to go unnoticed. After 50 days, and over 600 support requests, I wouldn't dare imagine life without HelpSpot.

" HelpSpot has been with us every step of the way and has provided crucial insight to our daily operations. We have a better understanding of our workload and how it disperses amongst our department. This has been the best help desk software platform I have ever used in my 15 years in the industry.

" After trying out 30+ helpdesk type programs, I came across HelpSpot. Am I ever glad I did! This program blows away the competition. Even though you get a 45 day trial, I ended up signing up the same day I downloaded. The support is also second to none.

" HelpSpot's interface is so clean and logically laid out, that I had most of it figured out within the first day. My technicians and I have evaluated several other helpdesk solutions on the market, and I can tell you that without question, HelpSpot has more flexibility, more features, and better performance than the competition and at a fraction of the price.

" We have been a HelpSpot customer since 2009. It has become an invaluable tool over the years in ensuring my entire department is in the know with support requests & status for our 180 user law firm. After 8 years we can't imagine functioning without it.

" Our staff was cut in half and HelpSpot has allowed us to keep the service level close to what it was before the staff reduction.

" HelpSpot has made my staff much more efficient and effective. We can easily handle and measure the thousands of tickets we receive each week, and automate processes that don't need a human. I highly recommend it.

" At My Private Villas, HelpSpot powers our entire enquiry and internal request management—and it's become absolutely indispensable. Our standout feature? Custom saved responses. We've built a library of tailored templates for the situations we handle every single day, and with HelpSpot's ability to auto-assign categories and tags, we save an incredible amount of time, every day. Private notes keep our team perfectly in sync, eliminating duplicate replies, while the shared inbox—with intuitive filters—lets us instantly prioritize urgent requests and monitor real-time workload across agents. HelpSpot is fast, dependable, and integrates seamlessly into our daily workflow. It's a tool we rely on—and one we genuinely enjoy using.

" We've integrated HelpSpot with Jira so we can quickly push requests from HelpSpot into Jira for further processing. Our policy is that no customer request should just be resolved but preferably there should be a follow up action so it won't be repeated. HelpSpot makes this easy.

" My partners and I have been using HelpSpot for our help desk ticketing system at our various startups, and I have brought it with me into consulting relationships as well. When a company is struggling with a help desk solution, I lead them to HelpSpot. It is, quite frankly, the simplest, easiest help desk ticketing system any of us has ever worked with. We trust it so much that it is the only help desk ticketing system we recommend to our clients, and most have converted from more complex platforms to enjoy HelpSpot's ease of use. We could not be more satisfied.

" HelpSpot is our astromech droid that gets us out of a lot of jams.

" HelpSpot has made our lives so much easier. It is not just a product for us. It is a way of helping to ensure our users have a great experience.

" As someone that works in a support team, I am constantly amazed how helpful HelpSpot's own support team is. They answer my questions quickly, completely and with aplomb!

" Of the number of helpdesk systems we looked into, ranging from the off-the-shelf expensive systems to completely 'free', your product was the best looking, simplest for both the customer and the staff, the quickest to set-up and configure and reasonably priced.

" I started my professional career in IT in 1995. Now that we are starting to more fully utilize HelpSpot I must say that it is by far the best help desk tool I have ever evaluated and/or used. We simply could never live without it.

" After switching to HelpSpot, we had more visibility and better control over all the tickets and customer support tasks we have as a small team.

" HelpSpot has centralized our support and made looking after customers super easy. Not sure what I would do without HelpSpot.

" Priority distribution within the team and the traceability of client issues have improved, and the amount of information available for activity statistics has increased.

" HelpSpot has greatly improved our ability to manage support tickets, enabling us to deliver a faster, more professional service. Their exceptional support team is always ready to assist, making the entire experience even better. The built-in, customizable Portal has significantly enhanced the support we offer by reducing repetitive responses and allowing us to direct clients to helpful, easy-to-access articles. Keep up the good work!

" HelpSpot has been a huge time saver for our IT department, but after moving our HR and Servicing departments onto it as well, they have reported improved response times and have gotten much better customer satisfaction reports because of it.

" HelpSpot has helped improve several internal processes, allowing us to better organize and track items from our members, while also freeing our personal inboxes from clutter. From creating templates to integrating with our AMS, communicating specific items has never been easier. And when the occasional question arises, their support has been nothing short of amazing.

" Before HelpSpot, we were overwhelmed with help desk requests that were difficult to monitor. Now we have the ability to not only manage but also have reporting that gives us the information we need to fix repeating issues.

" It was like triage for us - like having a non-paid employee that got to do it. It was HelpSpot doing the work instead of all of us.

" We translated the language file into German and set-up our workflow in HelpSpot—it's never been easier to integrate our needs to a tool. Very, very good tool and never seen before support!

" HelpSpot keeps our member issues, requests, and other communications in one place and easily managed.

" The right tool for the job.

" Clients love it since their interaction with the system is as simple as sending or replying to an email.

" HelpSpot is very easy to use and is the first application we open each day. We would be totally lost without it.

" We have been using HelpSpot for seven years and wouldn't think of changing. It is the easiest ticketing system we have used.

" HelpSpot is the multi-feature tool we use to provide our users with exceptional customer service. The HelpSpot platform is a time saver, making us more efficient and better organized with our work and communication.

" HelpSpot has completely revolutionized the way our agency handles any kind of request!

" Since we introduced HelpSpot we were able to dramatically reduce our overhead in managing and tracking tickets. It is worth its weight in gold!

" This system is very flexible and provides many functions found in much more expensive systems. Not only is this a great product but implementation and service have been excellent.

" While our company may be a small web hosting company, our customers support needs are anything but small. HelpSpot has turned out to be an ideal solution for providing technical support. Your product has enabled our small team to streamline our support process, to more effectively communicate, and ultimately to resolve issues in a more timely and professional manner.

" Just dropping you a line to say that the new version is truly excellent and upgrading was a breeze! Quality software, with great support and at a fair price.

" Honestly, some of the best support I have experienced. Product continues to grow and evolve with all of the changes going on in the industry. Love the product and how easy it is to work with.

" We have used HelpSpot for about 10 years and love it. Works great, support is very responsive.

" We trust HelpSpot with our most important communication—and they've made a huge difference to our business.

" HelpSpot is a great tool in assisting us to deliver, timely, accurate, and comprehensive customer service.

" I have to say that I have been looking at help desk software for our organization and HelpSpot is clean, simple, and awfully good.

" Everybody loves the simplicity of HelpSpot. The overall layout and functionality is great, plus with every HelpSpot upgrade there's always at least one new feature our team finds valuable. HelpSpot just makes sense.

" HelpSpot enables a team member to be fully up to speed on all of their property management cases relating to a current client, whether a single or multiple landlord, and this has dramatically improved our delivered customer service experience.

" HelpSpot is an amazing tool supported by an Amazing team.

" HelpSpot has a lot of bang for its buck. The company is willing to develop to your needs and has a great support system.

" If you are looking for a quick, affordable, and efficient ticketing system, you can't do any better than HelpSpot. It is very user friendly for both the technicians and end users and highly recommended.

" HelpSpot has helped us organize our calls and be more efficient in solving the problems of our users.

" HelpSpot helps us log and follow up on our tickets. We are very happy with the platform's capabilities.

" You get a great product for an excellent price.

" It has helped us identify trends and give our customers even better support. Amazing Software and Fantastic support.

" Great product and most importantly, outstanding support.

" HelpSpot has allowed our technology team of 6 to serve a community of 450 faculty, students, and staff and to ensure that no one's technology questions or problems would go unanswered. It keeps us on top of issues and organized.

" We have found the features of HelpSpot not only save time but also makes our jobs easier.