A HelpSpot customer since 2007.
Zumba started the dance fitness revolution and changed how we look at working out forever.
With over 100,000 instructors and millions of students it's no small task making sure everyone receives the help they need in a timely fashion. Since 2007 Zumba has managed over 2 million tickets with HelpSpot!
One of the ways Zumba is able to effeciently process such a huge number of requests is via their use of HelpSpot's prepared responses. With responses, Zumba's agents have thousands of full (or partial) replies to common issues at their fingertips.
This ensures they're able to respond quickly to customers. Beyond just fast, using responses also means customers are always answered in a consistent way. If a process changes, they simply update the response and now all agents are instantly replying using the new process.