A HelpSpot customer since 2008.
With over 32,000 students and thousands of faculty and staff, UConn has a lot of email to manage.
UConn uses HelpSpot across multiple schools and divisions such as the School of Management and the Library. UConn is able to leverage HelpSpot's flexible licensing structure to run their student staffed support desks which eliminates account sharing and ensures accountability and timely responses.
By making extensive use of Knowledge Books to allow customer self service, UConn is able to reduce overall support load and provide instantaneous resolutions.