Help desk and customer support software for modern enterprise organizations.


Enterprise Help Desk and Customer Service Software

Enterpise technology systems are becoming increasingly complex. With that complexity you need a help desk and customer service software that will allow you to adapt and customize your support software to to your needs. HelpSpot provides this flexibility with a streamlined and efficient user experience.

Manage Email Better

Turn disjointed email exchanges into organized, meaningful conversations.

Run your Help Desk On-Premise

HelpSpot can be setup in the cloud or on-premise. Ensure data security and compliance by running your helpdesk in your own data center.

Powerful Request Management

Store unique data with Custom Fields. Filter, categorize, and organize.

Trend Reporting

Spot trends fast and easily compare any of your data.

Productivity Report

A clear grouped view of how quickly you're responding to and closing requests.

Wire Up HelpSpot. No Coding.

Connect to thousands of apps. Slack, HipChat, Salesforce, Mailchimp, and more!

We are a large healthcare provider in New England, and HelpSpot has made us much more efficient at handling our IT tickets ... our company has actually adopted it for use in our External Relations department to communicate with marketing sources, donors, and families, as well as to coordinate events; as well as our Facilities department to manage their requests such as need for supplies, or cleaning needs. HelpSpot has almost completely revolutionized the way our agency handles any kind of request!

Mark Levesque
MIS Manager

HelpSpot is the enterprise help desk you've been looking for.

We pride ourselves on providing simple pricing and absurd value to our customers. For over a decade HelpSpot has been the choice of enterprise worldwide.

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