Secure support for
patient care teams.
Compliant help desk software built for hospitals, clinics, medical practices, and healthcare systems. Self-hosted option for complete data control.
Healthcare support is too important for shared inboxes
Hospitals and clinics need accountability and compliance. Email clients provide neither.
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Scattered Communications
IT, patient services, billing, and HR each use different tools. Requests get lost between departments.
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Compliance Risk
Sensitive patient and employee data handled through personal email accounts with no audit trail.
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No Accountability
Shared inboxes make it impossible to tell who is handling what. Issues fall through the cracks.
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One Platform, All Departments
IT, patient services, billing, HR, and facilities all managed from a single HelpSpot instance with separate permissions.
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Self-Hosted Data Control
Run HelpSpot on your own servers behind your firewall. SSN redaction, audit trails, and complete data sovereignty.
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Clear Ownership
Every request is assigned to one person. Collision detection prevents duplicate work. Nothing falls through the cracks.
Up and running in minutes
Connect your mailboxes, configure departments, and start tracking requests.
Connect your mailboxes
Link department email accounts. IT, patient services, billing, HR. Each one becomes a tracked queue.
Configure departments & permissions
Set up categories per department with permission groups. HR cannot see IT tickets. IT cannot see patient inquiries.
Start resolving with accountability
Every request tracked, assigned, and auditable. Automated routing puts tickets in the right hands.
Built for Healthcare IT & Operations
Self-Hosted for HIPAA Compliance
Keep patient-related support data on your own infrastructure. HelpSpot's self-hosted option gives you complete control over data storage and security policies.
SSN & Credit Card Redaction
Automatically detect and redact sensitive data before it's stored. Patients sometimes include personal information in support requests. HelpSpot protects it.
Role-Based Access Control
Restrict access to sensitive tickets based on department and role. Permission groups ensure only authorized staff can view patient-related inquiries.
Audit Trail & Reporting
Complete audit logs of all ticket activity for compliance requirements. Generate reports on response times, volumes, and team performance.
Automated Workflows
Route tickets automatically based on keywords, department, or priority. Escalate urgent issues and send automated acknowledgments.
Internal Knowledge Base
Build a library of IT procedures, HR policies, and common solutions with the knowledge base. Help staff find answers without submitting tickets.
Complete control over your data
Healthcare organizations face strict requirements around data handling. HelpSpot's self-hosted deployment lets you run your help desk on your own servers, behind your firewall, with your security policies. No data leaves your network.
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Install on Windows or Linux servers
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Integrate with Active Directory/LDAP
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Apply your own backup and retention policies
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Run completely offline behind your firewall
One platform for every department
Manage IT, patient services, billing, HR, and facilities from a single HelpSpot instance. Permission groups keep departments separate. Each department gets its own categories, custom fields, and email templates.
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Separate permission groups per department
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Custom fields per category (device type, building, employee ID)
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Secondary portals for different departments
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Unified reporting across the organization
Healthcare Use Cases
IT Service Desk
Track hardware requests, software issues, network problems, and system access from clinical and administrative staff.
Patient Services
Handle billing inquiries, appointment scheduling questions, and general patient concerns through a centralized system.
HR & Employee Support
Manage benefits questions, policy inquiries, and onboarding requests. SSN redaction protects employee data automatically.
Facilities Management
Track maintenance requests, equipment issues, and facility concerns. Recurring requests for scheduled tasks like safety inspections.
Ready to simplify your support?
Deploy your way
Same price whether you choose cloud or self-hosted. Pick the deployment that fits your compliance requirements.
Same powerful features and pricing across all hosting options.
US Cloud
CloudUS-East Region
Dedicated AWS infrastructure with 99.9% uptime. Managed updates and automated backups.
EU Cloud
CloudFrankfurt Region
GDPR-compliant hosting. Full data sovereignty with all information isolated within the EU.
Self-Hosted
EnterpriseOn-Premise Infrastructure
Complete control on your own hardware. Ideal for air-gapped networks or strict compliance.
Maximum Control & Data ResidencyBuilt for Scale
HelpSpot has been refined for over 20 years under extreme conditions. Example stats from a longtime customer:
Trusted by the United States Space Force, Northrop Grumman, and the University of Michigan for mission-critical support.
Healthcare FAQ
Common questions from healthcare organizations evaluating HelpSpot.
HelpSpot's self-hosted option gives you complete control over your data and infrastructure, making it ideal for HIPAA compliance. You control where data is stored, who has access, and how backups are managed. The built-in SSN and credit card redaction features add an additional layer of protection.
Yes. Permission groups control what each staff member can see and do. HR staff only see HR tickets. IT staff only see IT tickets. You can completely silo departments while still managing everything from a single HelpSpot instance.
Yes. HelpSpot supports Active Directory, LDAP, and SAML authentication out of the box. Staff can use their existing credentials to log in. Live Lookup can pull employee information from Active Directory automatically.
Yes. The self-hosted version can run entirely behind your firewall with no external connections required. There are no "phone home" requirements for operation, making it suitable for air-gapped environments.
HelpSpot automatically detects and redacts credit card numbers and Social Security Numbers before they're stored in the database. The data is truly removed, not just hidden. This works on portal submissions, emails, and internal notes.
Yes. 21-day free trial with no credit card required. You get access to all features and a dedicated onboarding specialist to help you get configured for your healthcare organization.
Trusted by teams who made the switch
Trusted by industry leaders
Your inbox is waiting
to be tamed.
Join the teams who switched from chaos to HelpSpot's essential order. Download on-premise or start in the cloud today.
