Proven at Scale
The largest HelpSpot installations process 50+ million emails, manage 3+ million tickets, and support thousands of agents.
Enterprise Help Desk Software
Help desk software built for
enterprise scale.
Coordinate across teams, maintain compliance standards, and enforce security protocols. HelpSpot scales with your organization without the complexity.
Enterprise without the bloat
Powerful enough for the US Space Force. Simple enough for day one.
Enterprise Legacy
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Silos Everywhere
Teams operate in separate systems with no visibility.
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Compliance Nightmares
No audit trail, no accountability.
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Growing Pains
Per-seat pricing makes scaling expensive.
HelpSpot
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One Platform
All teams, unified workflows, central oversight.
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Full Audit Trail
Every action logged for compliance.
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Flat Pricing
Add agents without budget surprises. See pricing.
Enterprise Challenges, Solved
Built for organizations managing thousands of requests.
Problem
Fragmented Teams
IT, HR, Facilities all using different tools. No unified view.
Solution
Permission Groups
One platform, siloed access. Each team sees only their tickets.
Problem
Audit Failures
Compliance requires proof of who did what, when. Your current tool can't provide it.
Solution
Complete History
Every action logged. Export-ready for auditors.
Problem
Costly Growth
Complex pricing tiers, per-ticket fees, and add-on charges make every expansion a spreadsheet exercise.
Solution
Predictable Pricing
Simple tiers. Add agents without exponential cost increases. See plans.
The Enterprise Workflow
From departmental chaos to organizational clarity.
01
Unify
Bring IT, HR, Facilities, and Customer Support onto one platform with role-based access.
02
Automate
Triggers route requests across teams. Escalation rules ensure nothing falls through the cracks.
03
Report
Cross-department analytics give leadership visibility into support operations.
Permission Groups
One platform. Complete data separation.
IT cannot see HR tickets. Desktop Support cannot see Facilities requests. Each team operates independently while leadership maintains oversight. Permission Groups let you control exactly who sees what.
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Department-level access controls
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Category-based visibility
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Mailbox restrictions
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Cross-team escalation paths
Access Control
Permission Groups
| Team | IT Tickets | HR Tickets | All Reports |
|---|---|---|---|
| IT Staff |
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| HR Team |
|
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| Management |
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| Leadership Override |
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Ready to simplify your support?
Audit Log
Ticket #4821
14:32:01
Ticket created by J. Mitchell
14:32:02
Auto-assigned to Enterprise Team
14:45:18
Priority changed to Urgent by S. Chen
15:01:44
Escalated to Management by S. Chen
Audit Trail
Complete accountability for compliance
When auditors ask who approved that change or when that ticket was escalated, you'll have the answer. Every action, every user, every timestamp. Stored permanently and exportable.
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Every action timestamped
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User attribution on all changes
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Export-ready compliance reports
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Historical ticket reconstruction
Enterprise-grade.
Not enterprise-complicated.
The features large organizations need without the complexity they don't.
F-01
Multi-Team Support
Run IT, HR, Facilities, and Customer Support from one HelpSpot with complete data separation.
F-02
SAML Single Sign-On
Connect to Azure AD, Okta, or Google Workspace. One login across your organization.
F-03
API & Integrations
Connect to existing enterprise systems. Live Lookup pulls data from any SQL database or LDAP. Explore the API.
F-04
On-Premise Option
Run HelpSpot on your own servers behind your firewall. Full control over your data.
Built for Scale
Multi-Brand Support
Manage 500+ brands from one HelpSpot. Separate portals, mailboxes, and templates per brand.
SLA Compliance
Set complex SLA rules by category, customer, or priority. Never miss a deadline.
Global Deployment Options
US Cloud, EU Cloud, or On-Premise. Same price, same features. Deploy where your data sovereignty requirements demand.
Customers Stay for Decades
When teams choose HelpSpot, they stay. Here's what they say.
"Thanks to HelpSpot, we have total visibility of our support process, faster response times, and more satisfied customers. We save 100 hours of staff time every month."
Teagan West
Customer Service Manager, The Silent Partner
"Does what email can't"
"Saved our customer service"
"Gets us out of jams"
"The right tool for the job"
"Made our lives easy"
"A great tool"
"It's invaluable"
"Does what email can't"
"Saved our customer service"
"Gets us out of jams"
"The right tool for the job"
"Made our lives easy"
"A great tool"
"It's invaluable"
"Does what email can't"
"Saved our customer service"
"Gets us out of jams"
"The right tool for the job"
"Made our lives easy"
"A great tool"
"It's invaluable"
"It's awfully good"
"A great product"
"Provides fantastic support"
"Huge time saver"
"Bang for the buck"
"It just makes sense"
"The best Helpdesk"
"It's awfully good"
"A great product"
"Provides fantastic support"
"Huge time saver"
"Bang for the buck"
"It just makes sense"
"The best Helpdesk"
"It's awfully good"
"A great product"
"Provides fantastic support"
"Huge time saver"
"Bang for the buck"
"It just makes sense"
"The best Helpdesk"
Support Emails Managed Since 2005
Deploy Your Way
Same price, same features. Choose the deployment that works for you.
Same powerful features and pricing across all hosting options.
US Cloud
CloudUS-East Region
Dedicated AWS infrastructure with 99.9% uptime. Managed updates and automated backups.
EU Cloud
CloudFrankfurt Region
GDPR-compliant hosting. Full data sovereignty with all information isolated within the EU.
Self-Hosted
EnterpriseOn-Premise Infrastructure
Complete control on your own hardware. Ideal for air-gapped networks or strict compliance.
Maximum Control & Data ResidencyBuilt for Scale
HelpSpot has been refined for over 20 years under extreme conditions. Example stats from a longtime customer:
10M+
Tickets
50M+
Emails Processed
500+
Mailboxes
50+
Portals
Battle-Tested Infrastructure
Trusted by the United States Space Force, Northrop Grumman, and the University of Michigan for mission-critical support.
Enterprise FAQ
Yes. The largest HelpSpot installations have over 3,000,000 tickets, 50,000,000+ emails processed, and thousands of agents. Organizations like the US Space Force use HelpSpot.
Absolutely. HelpSpot excels at multi-department support. Use categories and permission groups to keep teams separate, and multiple mailboxes for different email addresses. The largest installation manages 500+ brands from one HelpSpot.
Yes, HelpSpot supports SAML 2.0, allowing you to integrate with providers like Azure AD, Okta, and Google Workspace for seamless login across your organization.
Yes! HelpSpot offers a fully supported On-Premise version that you can run on your own Linux or Windows servers. It is the exact same software as our Cloud version, at the same price.
HelpSpot uses simple agent-based tiers with no per-ticket charges. Add agents within your tier at no additional cost. Growing from 10 to 15 agents? Still one predictable price. View pricing details.
The enterprise choice for 20 years
Trusted by industry leaders
Customer Since
2009 → Today
Pre-iPhone!
Customer Since
2006 → Today
Customer Since
2009 → Today
Customer Since
2012 → Today
Customer Since
2008 → Today
Customer Since
2008 → Today
Customer Since
2010 → Today
Customer Since
2011 → Today
Customer Since
2017 → Today
Customer Since
2008 → Today
INSTANT SETUP
Your inbox is waiting
to be tamed.
Join the teams who switched from chaos to HelpSpot's essential order. Download on-premise or start in the cloud today.
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90-DAY GUARANTEE
