Request Volume
Track ticket trends over time. Spot patterns by day, week, or month. Know when you need more hands on deck.
Help Desk Reporting Software
See everything.
Guess nothing.
Real-time analytics that work from day one. No setup. No configuration. No extra cost. Powerful reports show exactly how your team performs.
Shared mailboxes hide the truth
You can't improve what you can't measure. HelpSpot gives you the numbers.
Problem
Flying Blind
How many emails did we get last week? No idea. How long did customers wait? Who knows.
Solution
Total Visibility
Every metric tracked automatically. See volume, speed, and workload in real-time.
Problem
No Accountability
Which agent handled the most tickets? Did we meet our response targets? Impossible to know.
Solution
Clear Performance Data
Staff activity reports show exactly who did what. Celebrate wins. Identify bottlenecks.
Problem
Gut Decisions
Hiring decisions, staffing schedules, process changes. All based on feelings, not facts.
Solution
Data-Driven Decisions
Know your busiest days, your slowest categories, your best performers. Decide with confidence.
Complete reporting.
Zero setup.
Every report runs in real-time. All included at no extra cost. Ready the moment you start.
Response Speed
Monitor first response time. Track trends and catch slowdowns before customers notice.
Resolution Time
Measure how long it takes to close tickets. Identify slow categories and optimize your workflow.
Comparison Matrix
Heatmap view comparing any dimension. Spot trends at a glance. Find your busiest intersections.
Replies to Close
How many back-and-forths before resolution? Lower is better. Track your efficiency.
Assignment Speed
Time from arrival to first assignment. Find routing bottlenecks fast.
Time Tracking
Log time on each ticket. Bill accurately. Understand true effort by category.
Today Board
Your real-time command center
Open HelpSpot and see exactly what is happening right now. The Today Board shows live metrics, current workload, and trending categories. No waiting for reports to generate.
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Live request volume graph
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Average response speed right now
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Top categories by open tickets
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Workload distribution by agent
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Interaction graph for the day
Today Board
LIVE
Open
23
Avg Response
1.4h
Resolved Today
47
Avg First Response
12m
Tickets by Category
IT Support
34
Billing
18
HR
9
"I love having the ability to see the big picture."
Shawn Matheson
Bio Fire Defense
Every report you need
From high-level trends to granular agent performance, HelpSpot gives you complete visibility.
F-01
Requests Over Time
Track volume trends by day, week, or month. Group by 14 different criteria including category, agent, or custom fields. Pair with ticketing categories for deeper insights.
F-02
First Response Speed
How quickly does your team respond to new requests? Measure against SLAs and catch slowdowns early.
F-03
Resolution Speed
Time from ticket creation to close. Supports business hours calculations for accurate SLA tracking.
F-04
Assignment Speed
Time from request creation to first assignment. Identify routing bottlenecks in your workflow.
F-05
Comparison Matrix
Heatmap view comparing any two dimensions. Instantly spot patterns and trends across your data.
F-06
Replies to Close
Average messages needed to resolve tickets. Lower numbers mean more efficient support.
F-07
Staff Activity
Individual agent performance metrics. See tickets handled, response times, and resolution rates.
F-08
Time Tracking
Aggregated time reports when time tracking is enabled. Filter by category, customer, or agent.
Ready to simplify your support?
Export Report
Choose format and delivery options
Export Format
CSV
Excel, Sheets
Email Schedule
Automated
Direct API
BI Tools
Schedule Settings
Frequency
Weekly
Recipients
team@company.com
Next delivery
Monday 9:00 AM
Flexible Output
Export, schedule, share
Every report exports to CSV. Schedule automated email delivery to stakeholders. Save your favorite configurations for one-click access. Connect BI tools directly to your database for deep analysis.
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Export to CSV for Excel or Google Sheets
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Schedule reports via email (daily, weekly, monthly)
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Save custom report configurations
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Share reports with teammates
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Direct database access for BI tools
From data to action
Stop guessing. Start knowing.
01
Measure
Every ticket, response, and resolution is tracked automatically from day one.
02
Understand
Filter, group, and compare to find patterns in your support workload.
03
Improve
Make staffing, training, and process decisions based on real data.
Deploy Your Way
Same price, same features. Choose the deployment that works for you.
Same powerful features and pricing across all hosting options.
US Cloud
CloudUS-East Region
Dedicated AWS infrastructure with 99.9% uptime. Managed updates and automated backups.
EU Cloud
CloudFrankfurt Region
GDPR-compliant hosting. Full data sovereignty with all information isolated within the EU.
Self-Hosted
EnterpriseOn-Premise Infrastructure
Complete control on your own hardware. Ideal for air-gapped networks or strict compliance.
Maximum Control & Data ResidencyCommon questions
Everything you need to know about HelpSpot reporting.
No. All reports work immediately from day one. HelpSpot automatically tracks every interaction, so you have data the moment you start using it. No configuration, no setup, no waiting.
Every report is included in every HelpSpot subscription at no additional cost. There are no premium tiers or add-on fees for analytics. See pricing for full details.
Yes. Save any report configuration and schedule it to be emailed daily, weekly, or monthly. You can send reports to staff members or even external stakeholders.
Yes. Self-hosted customers have full SQL database access. Connect Tableau, Power BI, Looker, or any other tool directly to your HelpSpot database for deep analysis. See our developer tools for more.
The Comparison Matrix lets you compare any two dimensions as a heatmap. For example, see ticket counts by agent and category, or by day of week and status. It reveals patterns you would never find in flat reports.
Yes. Speed reports can calculate response and resolution times using all hours or business hours only. Set your business hours in admin, and HelpSpot excludes nights, weekends, and holidays from SLA calculations. Business hours also drive automation rules and triggers.
Explore Core Features
INSTANT SETUP
Your inbox is waiting
to be tamed.
Join the teams who switched from chaos to HelpSpot's essential order. Download on-premise or start in the cloud today.
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