One price.
All features.
We believe help desk pricing should be simple enough to understand in 30 seconds. No tiers, no add-ons. Just one annual price based on team size.
Help Desk Pricing is Broken
Most vendors design pricing to maximize their revenue. We designed ours to let you budget accurately.
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Per-ticket fees that punish your success
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"Essential" features locked in expensive tiers
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AI capabilities sold as costly add-ons
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Pricing calculators designed to confuse
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Surprise charges for mailboxes and storage
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Annual price increases without warning
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One flat annual price based on team size
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Every feature included at every tier
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AI features included at no extra cost
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Pricing you can read in one paragraph
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Unlimited tickets, mailboxes, and portals
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Same price year after year
Our Pricing Principles
No Per-Ticket Fees
Handle 100 tickets or 100,000 at the same price. Your costs should never grow because you're serving customers well.
No Feature Tiers
Every HelpSpot customer gets every feature. We don't believe in holding automation, reporting, or integrations hostage behind "Enterprise" plans.
AI Included
Auto-categorization, translation, writing assistance. All included. We don't charge extra for AI because it's not a luxury. It's just how modern software should work.
Same Price for Cloud or Self-Hosted
Want us to host it? Same price. Want to run it yourself? Same price. Choose based on your needs, not your budget.
Unlimited Everything
Unlimited mailboxes, unlimited portals, unlimited storage. We don't meter the things that help you serve customers better.
No Surprises
Free onboarding included. No setup fees. No implementation costs. No hidden charges. What you see is what you pay.
Pricing reflects values
Complex pricing isn't an accident. It's a strategy. Vendors create tiers and add-ons because it maximizes their revenue, not because it serves customers better.
We've been in business since 2005. We're privately held, profitable, and debt-free. We don't have investors pushing us to squeeze every dollar out of customers. We only answer to you.
That freedom lets us price HelpSpot the way software should be priced: simply, fairly, and transparently. One price, all features, no games.
When you can budget accurately and never worry about surprise charges, you can focus on what actually matters: helping your customers.
90-Day Money-Back Guarantee
Try HelpSpot for 21 days free. If you purchase and aren't satisfied within 90 days, we'll refund your money. No questions, no hassle. We're confident you'll love it.
Pricing Questions
Common questions about how HelpSpot pricing works
Every HelpSpot subscription includes: unlimited tickets, unlimited mailboxes, unlimited portals, all automation features, full reporting, AI capabilities, API access, knowledge base, and every integration. There are no add-ons to purchase.
Per-ticket pricing punishes you for success. The more customers you help, the more you pay. That creates a perverse incentive to close tickets quickly rather than solve problems thoroughly. We want you focused on customer outcomes, not ticket counts.
Yes, we offer 15% off for qualified non-profit organizations and academic institutions. Contact our sales team to learn more.
Yes. Auto-categorization, translation, and writing assistance are included in your subscription. No separate API keys, no usage fees, no surprises.
Just upgrade to the next tier. We'll prorate the difference for your remaining subscription period. It's that simple.
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