MCP Server
Connect Claude, ChatGPT, or any MCP-compatible assistant and run your help desk by asking. Requests, knowledge base, reports: it's all one prompt away.
AI Help Desk Software
AI that makes your
team better
We're not replacing your agents with chatbots. We're giving them superpowers to write faster, categorize smarter, and communicate in any language. And with HelpSpot MCP, the AI assistant you already use can work your help desk alongside you.
New: HelpSpot MCP
Your AI assistant, connected to your help desk
HelpSpot MCP connects the AI tools you already use, like Claude and ChatGPT, directly to HelpSpot. Ask your assistant to prioritize your queue, update requests, search your knowledge base, or pull a report. It works with your live data, and you approve every change.
-
Triage and prioritize your queue in plain English
-
Look up requests, add notes, update fields, and close tickets
-
Search and edit knowledge base articles
-
Your assistant asks permission before making any update
-
Every operation respects your HelpSpot permission level
Your AI Assistant
HelpSpot MCP connected
Prioritize the open requests assigned to me.
get-requests · 7 open requests found
Here's your queue, highest priority first:
#4521
Production server down at Acme Corp
Urgent
#4498
Renewal blocked by billing dispute
High
#4505
Password reset loop on portal
Normal
#4521 is already fixed. Add order number 8841 and close it.
Approval required
Update request #4521: set order number to 8841 and close?
Allow
Deny
Request #4521 updated and closed
MCP Reporting
Ask a question.
Get a report.
Reports without a report builder. Ask your AI assistant for a breakdown and HelpSpot MCP pulls live data, aggregates it, and graphs it. Here's a real example of what one prompt can produce.
YOU
Who are our most common customers, what categories do they ask about, and how often are they contacting us each month?
aggregate-requests
aggregate-request-history
Customer Contact Report
Last 6 months
Top customers
Acme Corp
142
Globex Industries
96
Initech
61
Umbrella Ltd
44
Requests by category
Billing
38%
How-To
27%
Bug Reports
21%
Sales
14%
Contacts per month
Jan
Feb
Mar
Apr
May
Jun
Insight: Acme Corp drives 24% of total volume, mostly billing questions. A billing FAQ in your knowledge base could deflect their most common requests.
AI Composer
Write better responses. In half the time.
Staff focus on the facts. AI drafts the full reply. The Composer gathers context from ticket history, knowledge base articles, and customer info to produce accurate, personalized responses in seconds.
-
Agent types rough notes or bullets, AI drafts the full reply
-
Pulls context from ticket history, customer info, and linked articles
-
Agents review and edit before sending. AI never sends on its own
-
Custom prompts to match your brand voice and tone
-
Works inside every ticket. No external tools needed
AI COMPOSER
Notes to polished reply
AGENT TYPES
•
reset password
•
check spam folder
•
takes 24hrs
AI DRAFTS
Hi Sarah, sorry about the frustration with logging in. I've gone ahead and reset your password. Please check your inbox (and your spam folder) for the reset link. It can take up to 24 hours to arrive. If you're still locked out after that, just reply here and I'll get it sorted for you.
Agent reviews, edits, then sends
Six ways AI
amplifies your team
Every feature designed to save time without sacrificing the human touch.
AI Categorization
Incoming tickets are automatically sorted into the right category. 94% accuracy after just 10 training examples.
AI Translation
Translate incoming messages to your language. Translate replies back to the customer's language.
AI Summaries
Picking up a ticket with 30 replies? AI reads the full history and gives you the key points in seconds.
Custom AI Prompts
Build your own AI transformations. Make responses more empathetic, shorter, or match your brand voice.
Out-of-Office Detection
Vacation auto-replies are automatically detected and archived. Keep your inbox clean.
AI Triage
94% accurate categorization
HelpSpot learns from your closed requests. Point it at your ticket history and it starts categorizing new requests automatically. After just 10 examples per category, accuracy reaches 94%. No manual rules to maintain.
-
Learns from your actual closed tickets
-
10 examples per category = 94% accuracy
-
Respects customer category selection from portal
-
Manual training option for faster accuracy
-
Works best with 50 or fewer categories
Auto-Categorized Today
94% accuracy
JD
Can't access my account after password reset
MK
Duplicate charge on March invoice
AL
Need pricing for 50 enterprise licenses
RS
App crashes when uploading large files
TC
How do I export my data to CSV?
47 tickets categorized today
0 manual corrections
REQUEST #5231
Auto-translation active
CUSTOMER WRITES
DE
klaus.mueller@beispiel.de
Guten Tag, die Lieferung ist seit einer Woche überfällig und ich habe keine Tracking-Informationen erhalten.
Translated to English
AGENT READS
EN
Hello, the delivery has been overdue for a week and I have not received any tracking information.
AGENT REPLIES
EN
Sorry about the delay, Klaus. I've located your order and it's now in transit. Here's your tracking number: DE-4829174.
Translated to German
CUSTOMER RECEIVES
DE
Entschuldigung für die Verspätung, Klaus. Ich habe Ihre Bestellung gefunden und sie ist jetzt unterwegs. Hier ist Ihre Sendungsnummer: DE-4829174.
Break Language Barriers
Communicate in any language
Your customer writes in German. You read it in English. You reply in English. They receive it in German. Translation happens instantly, right inside the ticket. No copy-pasting to external tools.
-
Translate incoming messages to your team's language
-
Translate outgoing replies to the customer's language
-
Works on any note in the ticket
-
Dozens of languages supported
-
Add custom prompts for unlisted languages
Ready to simplify your support?
AI included. No add-ons.
No separate API key. No extra fees. AI features are included with every HelpSpot subscription.
F-01
No API Key Needed
AI features work out of the box. No OpenAI subscription or API key configuration required.
F-02
No Per-Usage Charges
Standard AI usage for your ticket volume is included. No separate API keys, no per-token billing.
F-03
Same Price Everywhere
AI features included whether you choose US Cloud, EU Cloud, or Self-Hosted. No add-on tiers.
Data Privacy
Your data stays yours
AI features process text through trusted providers, but no customer data is ever retained by them. Your categorization model lives in your database.
- No customer data retained by AI providers
- Categorization model stored in your HelpSpot database
- No data used to train third-party models
Your HelpSpot Instance
Data stays here
Encrypted request ↓ ↑ Response only
AI Providers
OpenAI
Anthropic
Zero data retention policy
Common questions
Everything you need to know about HelpSpot AI.
All basic AI features are included with every HelpSpot subscription at no additional cost. You don't need to bring your own API key or pay per-usage fees. We may add premium AI features in the future. See pricing for details.
MCP (Model Context Protocol) is an open standard that lets AI assistants securely connect to other software. The HelpSpot MCP server gives assistants like Claude and ChatGPT direct access to your help desk: they can look up and update requests, search and edit knowledge base articles, and build reports from your live data. Every operation respects the authenticated user's permission level.
Not unless you allow it. AI assistants ask for confirmation before making changes through MCP, so you review each update (like closing a request or editing an article) before it happens. Read-only operations like lookups and reports run without interruption.
Text is processed through AI providers (OpenAI, Anthropic) for features like translation and writing assistance, but no customer data is retained by these providers. Your trained categorization model is stored in your HelpSpot database. Self-Hosted customers have complete control.
Yes. Beyond the built-in transformations (formal, casual, empathetic, shorter, longer), you can create custom prompts tailored to your brand voice and support style. Build prompts to enforce specific formatting, add languages, or match your team's tone. Unlike Zendesk or Freshdesk, AI is included at no extra cost.
Dozens of languages are supported out of the box. If you need a language that's not listed, you can add it via a custom AI prompt. Translation works on both incoming customer messages and outgoing agent replies.
Yes. AI features are included for self-hosted customers. AI requests pass through our hosted gateway for secure processing to the AI providers. No additional setup or API keys required on your end.
Yes. A master switch in your admin settings disables all AI features completely. If your organization prefers not to use AI, simply flip it off.
Explore Core Features
INSTANT SETUP
Your inbox is waiting
to be tamed.
Join the teams who switched from chaos to HelpSpot's essential order. Download on-premise or start in the cloud today.
NO CREDIT CARD REQUIRED
UNLIMITED TICKETS
90-DAY GUARANTEE
