Agent Signatures
Each agent personalizes their own signature. Set a global signature in the mailbox template for company-wide branding. Personal details plus global consistency.
Help Desk Branding & Customization
Your brand.
Every touchpoint.
Customize every customer-facing touchpoint. Portals, emails, and public pages that look and feel like your brand.
Complete brand control
Customize every customer-facing surface. Portals, emails, knowledge base, and more.
F-01
Portal Branding
Full control over your self-service portal. Custom HTML, CSS, and PHP templates. Logos, colors, fonts, and layouts that match your brand.
F-02
Email Templates
Per-mailbox email templates with dynamic placeholders and conditional logic. Every outgoing email reinforces your brand.
F-03
Multi-Brand Support
Run multiple brands from one HelpSpot. Each brand gets its own portal, email templates, and domain. Up to 500+ brands.
Self-Service Portal
Your portal. Your design.
Complete control over your customer-facing portal. Edit the HTML, CSS, and PHP templates directly. The result is a support portal that looks like your website, not like third-party software.
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Full HTML, CSS, and PHP template editing
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Multiple built-in themes to start from
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Custom logos, colors, fonts, and layout
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Compatible with any CSS framework
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Unique domain names for each portal
support.yourcompany.com
YC
Your Company Support
CUSTOM DOMAIN + BRANDING
Knowledge Base
Submit Request
Check Status
How can we help?
Search our knowledge base...
GETTING STARTED
ACCOUNT & BILLING
EMAIL TEMPLATE EDITOR
<!-- Auto-reply template -->
Hi {{ $customer_first }},
We received your request (#{{ $request_id }}).
{{ if $category == 'Billing' }}
Our billing team will respond within 4 hours.
{{ else }}
We typically respond within 24 hours.
{{ endif }}
Best,
{{ $staff_name }}
Result
Hi Sarah,
We received your request (#4892).
Our billing team will respond within 4 hours.
Best,
Marcus
Email Templates
Emails that look like you sent them.
Every email HelpSpot sends can be customized per mailbox. Use template variables and conditional logic to build dynamic, branded emails. Auto-replies, ticket updates, and agent responses all carry your identity.
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Separate templates per mailbox for multi-brand support
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Dynamic placeholders: customer name, ticket ID, agent name, and more
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IF/ELSE conditional logic for smart content display
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Custom auto-reply templates per mailbox
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Agent signatures with personal and global elements
Secondary Portals
Many brands. One help desk.
Support multiple brands, departments, or clients from a single HelpSpot installation. Each brand gets its own portal, mailbox, email templates, and design. Your agents see everything in one workspace.
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Separate portal with unique URL per brand (subdomain or custom domain)
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Independent HTML/CSS templates per portal
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Different categories and custom fields per portal
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Separate knowledge books per brand
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Different default mailbox and email branding per portal
MULTI-BRAND PORTALS
AC
Acme Corp
support.acmecorp.com
Live
ZN
Zenith Health
help.zenithhealth.io
Live
BF
Bolt Fitness
support.boltfitness.com
Live
3 portals active
1 unified workspace
Brand your help desk in minutes
Start with a theme or go fully custom. Either way, setup is fast.
01
Choose your starting point
Pick from built-in themes or start from a blank canvas. Upload your logo and set your brand colors.
02
Customize templates
Edit portal HTML/CSS, email templates, and knowledge base styling.
03
Launch your branded experience
Point your custom domain, preview the result, and go live. Every customer-facing touchpoint is now on-brand.
Every detail,
customizable.
From agent signatures to knowledge base styling. Control how everything looks.
Built-In Themes
Start from a pre-built theme and customize from there. Clean, modern designs ready to use out of the box.
Custom Domains
Use your own domain or subdomain for portals. Customers see support.yourcompany.com, not a third-party URL.
Knowledge Base Styling
Your knowledge base inherits your portal branding. Public articles look like part of your website, not a generic help page.
Custom Contact Forms
Choose which fields appear on your portal contact form. Show different questions based on the category selected. Collect exactly what you need.
SINGLE INSTALLATION
500+
Brands
500+
Mailboxes
50+
Portals
All managed from
One Unified Workspace
Every brand, every mailbox, every portal
AC
Acme Corp
Portal + 3 mailboxes
ZN
Zenith Health
Portal + 5 mailboxes
BF
Bolt Fitness
Portal + 2 mailboxes
+ 497 more brands
At Scale
500+ brands. One help desk.
The largest HelpSpot multi-brand installation manages over 500 brands with 500+ mailboxes and 50+ self-service portals. All from a single HelpSpot instance. Every brand gets pixel-perfect email templates, a fully custom portal, and its own identity. Your agents work from one unified workspace.
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Each portal has unique URL, templates, and categories
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Each mailbox has separate email templates and branding
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Permission groups keep teams siloed by brand
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Agents manage all brands from one workspace
Ready to simplify your support?
Portal Authentication
Secure access, your way.
Control how customers access their request history. Use HelpSpot's built-in authentication, connect to your existing identity provider, or use secure access keys for frictionless ticket lookups.
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Built-in password authentication with rate limiting
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Active Directory and LDAP integration
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SAML single sign-on (tested with Azure and Google)
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Blackbox API for custom authentication
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Secure access key for ticket status checks without login
PORTAL AUTH
Built-in Auth
Email + password
SAML / SSO
Azure, Google, any SAML provider
Active Directory / LDAP
Existing credentials
Secure Access Key
No login required for status checks
WORKSPACE NAVIGATION
Inbox
My Queue
Filters
Custom Pages
Order Lookup
Asset Tracker
Order Lookup
sarah.chen@email.com
Search
ORDER
#ORD-48291
STATUS
Shipped
ITEM
Pro Plan License (x2)
TRACKING
1Z999AA10...
via Shopify API
3 orders found
Advanced
Custom pages inside HelpSpot.
Add custom links to the workspace navigation that load pages you build. With full access to PHP and system data, you can create dashboards, internal tools, or integrations tailored to your team's workflow.
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Add links to the workspace left navigation
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Pages can contain any HTML, CSS, or PHP
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Full access to HelpSpot system data
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Build internal tools and custom dashboards
Branding & customization questions
You have complete control. Edit the HTML, CSS, and PHP templates directly. Upload custom fonts, add JavaScript, change the entire layout. There are no restrictions on what you can customize.
Yes. You can use a subdomain (support.yourcompany.com) or a completely separate domain. Each secondary portal can have its own unique URL. This works for both Cloud and Self-Hosted installations.
Every mailbox in HelpSpot can have its own email templates. Templates support dynamic placeholders (customer name, ticket ID, agent name) and IF/ELSE conditional logic. You can create different auto-reply, public note, and notification templates per mailbox, so each brand sends perfectly branded emails.
Yes. Each agent can customize their personal signature with their name, title, and contact details. You can also set a global signature in the mailbox template that appears on every outgoing email, giving you both personal and company-wide branding in one message.
There is no limit. The largest HelpSpot installation manages over 500 brands, 500+ mailboxes, and 50+ self-service portals from a single instance. Each brand gets its own portal templates, email templates, categories, and custom fields.
Yes. Your knowledge base is displayed within your portal, so it automatically inherits your custom design. You can also choose which books appear on each portal, allowing different brands to show different content.
HelpSpot supports built-in authentication, Active Directory, LDAP, SAML single sign-on (tested with Azure and Google), and a Blackbox API for custom integrations. Customers can also check ticket status using a secure access key without creating an account.
Yes. All customization features are included with every HelpSpot subscription. There are no extra charges for portal branding, custom domains, email templates, or multi-brand support. See pricing.
Explore Core Features
INSTANT SETUP
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