High volume.
No chaos.
Consumer support means hundreds of requests daily. HelpSpot's batch operations, smart automation, and self-service portal help your team handle the volume without burning out.
Consumer support at scale
Volume is the challenge. Efficiency is the answer.
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Buried in Tickets
Every request feels like drinking from a firehose.
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Same Questions
Answering "Where is my order?" 50 times a day.
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Outage Panic
Service goes down. Hundreds of emails flood in.
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Batch Operations
Handle 50 requests at once. Close, assign, respond.
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Self-Service
Customers find answers themselves. Fewer tickets.
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Batch Respond
One message to hundreds. Individual follow-ups.
High Volume Challenges
Consumer support is a numbers game. Play it smart.
Repetitive Work
Agents typing the same responses over and over.
Smart Responses
Type # to insert templates. AI expands bullet points.
Slow Triage
Agents manually categorizing every incoming email.
Agent Burnout
Same questions, all day, every day.
The High-Volume Workflow
From firehose to manageable stream.
Capture
Email, portal, API. Every request lands in your unified inbox.
Automate
AI categorizes. Rules route. Common questions auto-reply.
Resolve
Templates for speed. Batch operations for volume.
Handle 100 tickets like 1
Service outage? Product recall? Shipping delay? Select all affected tickets and send one response to everyone. Each customer can still reply individually. Create a temporary filter to message the same group again if needed.
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Select dozens or hundreds of tickets at once
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Batch assign to a single agent
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Batch close resolved issues
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Batch respond with one message to many
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Create filters to batch again later
Ready to simplify your support?
Deflect 40% of tickets before they start
Customers want answers now. A well-maintained knowledge base lets them find solutions 24/7 without waiting for an agent. Track searches that return no results to identify content gaps. Many teams reduce ticket volume by 20% or more.
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Public knowledge base indexed by Google
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Searchable FAQs reduce ticket volume
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Custom contact form with your fields
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Customers check ticket status online
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Brand it to match your website
Built for volume
AI Categorization
94% accuracy with AI Triage. Incoming requests sorted before agents see them.
Smart Responses
Type # to insert templates. Use multiple together for complex replies.
Auto-Replies
Acknowledge every request instantly. Set expectations for response time.
Quick Filters
Create views for any scenario. Escalated, VIP, product issues.
Order Integration
Pull order data via Live Lookup. See purchases without switching tabs.
CSAT Surveys
Thermostat integration for post-ticket satisfaction scoring.
Trusted by high-volume teams
Organizations that handle thousands of tickets weekly.
"HelpSpot has made my staff much more efficient and effective. We can easily handle and measure the thousands of tickets we receive each week, and automate processes that don't need a human."
"After using HelpSpot for the past 5 years, it's hard to imagine life using a standard email client. HelpSpot helps us to keep around 50,000 vehicles, trailers and other assets on the road worldwide."
"After switching to HelpSpot our ~18 person support team feels like it gained an invisible full time employee."
Deploy Your Way
Same price, same features. Choose the deployment that works for you.
Same powerful features and pricing across all hosting options.
US Cloud
CloudUS-East Region
Dedicated AWS infrastructure with 99.9% uptime. Managed updates and automated backups.
EU Cloud
CloudFrankfurt Region
GDPR-compliant hosting. Full data sovereignty with all information isolated within the EU.
Self-Hosted
EnterpriseOn-Premise Infrastructure
Complete control on your own hardware. Ideal for air-gapped networks or strict compliance.
Maximum Control & Data ResidencyBuilt for Scale
HelpSpot has been refined for over 20 years under extreme conditions. Example stats from a longtime customer:
Trusted by the United States Space Force, Northrop Grumman, and the University of Michigan for mission-critical support.
High-Volume Support Questions
When an outage generates hundreds of emails, create a filter matching the issue (category, date range, keywords). Select all matching tickets and click batch respond. Write one message that goes to all customers at once. Each customer can still reply individually, and tickets are managed separately after. The filter persists so you can message the same group again.
AI Triage learns from your closed requests. After just 10 examples per category, it reaches 94% accuracy. Incoming requests are automatically categorized before agents see them, saving manual triage time. It works best with 50 or fewer categories and respects customer selections made on your portal.
Yes. Live Lookup connects HelpSpot to Shopify, WooCommerce, Magento, or any platform with an API. When a customer emails, their order history appears in the ticket automatically. Your e-commerce system stays the source of truth—no sync needed.
Publish answers to common questions (order tracking, returns, shipping) in your knowledge base. Customers find answers 24/7 without contacting support. Track searches that return no results to identify content gaps. Many teams reduce ticket volume by 20% or more.
HelpSpot automatically reopens closed tickets when customers reply. You can configure how long this window lasts. After that, replies create new tickets. This keeps context together without cluttering your inbox with ancient history.
High-volume teams that trust HelpSpot
Trusted by industry leaders
Your inbox is waiting
to be tamed.
Join the teams who switched from chaos to HelpSpot's essential order. Download on-premise or start in the cloud today.
