Skip to main content
Self-Hosted Requirements

System Requirements

Everything you need to run HelpSpot on your own infrastructure. Simple requirements, powerful results.

Download Installer Contact Sales

Prefer a managed solution?

Skip the server setup. We handle the infrastructure, security, and updates.

US Cloud EU Cloud

Server Hardware Requirements

Generally, HelpSpot only requires a modest virtual (or physical) server. Large installations may require more resources—feel free to contact sales for more details on your specific needs.

1
CPU Core
2-4
GB RAM
50
GB Storage
SSD
Optimal

Software Requirements

HelpSpot runs on standard, open technologies. Use the stack you're already comfortable with.

Operating System

  • Linux

    RedHat, Ubuntu, CentOS, Debian, etc.

  • Windows Server

    2008 R2 or newer

Database

  • MySQL 5.7+ / MariaDB

    InnoDB engine required. RedHat users can use MariaDB/XTRADB.

  • SQL Server 2012+

    Standard or Enterprise editions supported.

Web Server

  • Apache 2.4+

    Standard configuration.

  • Nginx 1.16+

    Requires PHP-FPM.

  • IIS 7+

    Windows Server native support.

PHP Environment

Requires PHP 8.2+ with the following extensions:

cURL
XML
GD
LDAP
PDO_MYSQL
SQLSRV

Console Access Required

Console / Shell access is required for installing and managing HelpSpot. Shared hosting environments without console access (SSH/PowerShell) are not compatible.

connection: helpspot_prod
SELECT xRequest, sTitle, fOpen, dtGMTOpened
FROM HS_Request
WHERE fOpen = 1
ORDER BY dtGMTOpened DESC
LIMIT 5; |
xRequest
sTitle
fOpen
dtOpen
4592
Login failure on iOS
1
2025-10-24
4591
Printer setup required
1
2025-10-24
4590
VPN connection timeout
1
2025-10-23
4589
Password reset issue
1
2025-10-23
4588
New user onboarding
1
2025-10-22
4587
Dashboard loading slow
1
2025-10-22
4586
API auth error
1
2025-10-21

Full Database Access

Your data, unrestricted.

With self-hosted HelpSpot, you get direct SQL access to your database. No locked-down APIs or restricted reporting—your data is truly yours to query, export, and analyze.

  • Connect business intelligence tools directly
  • Run custom SQL queries for ad-hoc reporting
  • Build dashboards in Power BI, Tableau, or Grafana
  • Integrate with existing data pipelines

Universal Email Support

Works with your infrastructure.

Connect unlimited email mailboxes using modern OAuth authentication. Whether you use Office 365, Gmail, or an on-premise Exchange server, HelpSpot connects securely.

  • Unlimited mailboxes included
  • Office 365 / Microsoft Graph API (OAuth)
  • Google Workspace (OAuth)
  • Standard IMAP / SMTP
  • Custom auto-replies per mailbox
Microsoft CONNECTED (OAuth)
Google AVAILABLE
Standard IMAP

Authentication Options

Use your existing identity infrastructure. HelpSpot integrates with all major systems.
F-01

Built-In

Standard email/password with rate-limiting and optional 2FA.

F-02

SAML SSO

Azure AD, Google Workspace, Okta, or any SAML 2.0 provider.

F-03

Active Directory

Direct Windows domain integration for seamless internal auth.

F-04

LDAP

Connect to standard directory services using the PHP LDAP module.

Self-Hosted FAQ

Common questions about running HelpSpot on your own infrastructure. Contact us

HelpSpot runs on Linux (RedHat, Ubuntu, etc.) or Windows Server 2008+. You'll need a web server (Apache, NGINX, or IIS) and a database (MySQL 5.7+ or MS SQL Server). Installation takes just minutes on Linux, and we provide a desktop installer for Windows.

No. HelpSpot is priced identically whether you choose US Cloud, EU Cloud, or Self-Hosted. You get all the same features with no restrictions. This gives you complete flexibility to deploy however works best for your organization.

Yes. HelpSpot On-Premise can run entirely behind your firewall with no external connections required. There are no "phone home" requirements for operation. This makes it ideal for air-gapped environments and organizations with strict network policies.

You have complete control over when updates are applied. Unlike cloud solutions that force updates, self-hosted lets you test new versions in staging before deploying to production. This stability is critical for compliance-focused organizations.

INSTANT SETUP

Your inbox is waiting
to be tamed.

Join the teams who switched from chaos to HelpSpot's essential order. Download on-premise or start in the cloud today.

START 21-DAY FREE TRIAL WATCH PRODUCT TOUR →
NO CREDIT CARD REQUIRED
UNLIMITED TICKETS
90-DAY GUARANTEE