Trusted by US Space Force
The United States Space Force runs HelpSpot On-Premise. Your agency can too.
Government Help Desk Software
Help desk software built for government.
From federal agencies to local fire departments, HelpSpot provides the security, compliance, and control that public sector organizations require.
Serving every level of government
From federal agencies to local fire departments, we understand public sector needs.
F-01
Federal
Agencies and departments
F-02
State
State offices and agencies
F-03
Local
Municipal and county governments
F-04
Courts
Court systems and judicial offices
F-05
911 / Dispatch
Emergency services centers
F-06
GIS
Geographic Information Systems
F-07
Fire
Fire departments and emergency management
F-08
Military
Defense and military installations
The government choice for 20+ years
Trusted by agencies at every level
CDC
Customer Since
2021 → Today
Space Force
Customer Since
2020 → Today
Virginia Dept. of Transportation
Customer Since
2018 → Today
State of Hawai'i
Customer Since
2010 → Today
State Library of North Carolina
Customer Since
2011 → Today
Beverly Hills, California
Customer Since
2023 → Today
Grapevine, Texas
Customer Since
2008 → Today
Stevens County Courthouse
Customer Since
2010 → Today
Government needs more than generic software
Consumer-grade tools create compliance risk and security gaps.
Generic Tools
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Cloud-Only Options
No control over where citizen data resides.
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No Audit Trail
Cannot prove chain of custody for public records.
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Vendor Lock-in
Data held hostage with limited export options.
HelpSpot
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Deploy Your Way
Self-hosted, US Cloud, or EU Cloud options.
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Complete History
Every action logged with timestamps for FOIA.
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Your Data, Your Terms
Full database access and easy data export.
Government Challenges, Solved
We've served public sector organizations since 2005.
Problem
Security Concerns
Citizen data stored in cloud systems outside your control.
Solution
Self-Hosted Option
Run behind your firewall, on your network, under your policies.
Problem
Compliance Requirements
Auditors and FOIA requests demand complete records.
Solution
Full Audit Trail
Every action timestamped. Export data for compliance reviews.
Problem
Multi-Department Chaos
IT, HR, Public Works all using different systems.
Solution
One Platform
Unified but separated by permissions. Central reporting.
"I love having the ability to see the big picture."
Lisa DeLapo
Director of Instructional and Information Technology, Union School District
Complete Control
Run on your own infrastructure
For agencies that cannot store data with third parties, HelpSpot's self-hosted option gives you complete control. Install on your servers, behind your firewall, disconnected from the internet if needed.
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Install on Windows or Linux servers
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Run air-gapped for classified environments
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Apply your own backup and security policies
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Connect to internal systems like Active Directory
Air-Gapped Ready
Unified Platform
One system for every department
Whether you're managing IT requests for a city, citizen inquiries for a state agency, or internal support for a court system, HelpSpot handles it all. Separate portals, separate mailboxes, unified management.
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Categories per department (IT, HR, Public Works)
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Permission groups for strict data separation
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Secondary portals for public-facing services
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Centralized reporting across all departments
Audit Ready
Complete records for every interaction
Government auditors and public records requests require detailed documentation. HelpSpot logs every action on every request with timestamps, user attribution, and full history.
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Every action timestamped and logged
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GDPR tools for data export and deletion
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Credit card and SSN automatic redaction
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Export complete records for compliance reviews
Request #12847 Audit Log
FOIA Ready
Request Closed
Jan 10, 2:34 PM
M. Johnson marked as resolved
Hash:
a3f7c2d...
Public Reply Sent
Jan 10, 2:31 PM
Response sent to citizen
Hash:
b8e4d1f...
Assigned to M. Johnson
Jan 10, 9:20 AM
Routed to Public Works
Hash:
c9f5e2a...
Request Created
Jan 10, 9:14 AM
Via citizen portal
Hash:
d0a6f3b...
Events:
4
Duration:
5h 20m
Immutable
Enterprise security.
Government-grade compliance.
Built for organizations that answer to the public.
F-01
Self-Hosted Option
Run HelpSpot on your own servers behind your firewall. Complete data sovereignty for sensitive environments.
F-02
Permission Groups
Separate departments by access. IT cannot see HR tickets. Courts cannot see Finance.
F-03
Full Audit Trail
Every action logged with timestamps. Complete history for FOIA requests and audits.
F-04
Microsoft Government Cloud Ready
Connect to Microsoft 365 GCC, GCC High, and DoD mailboxes. Full OAuth and Graph API support for every government cloud tier.
Everything Government Agencies Need
US or EU Hosting
Choose your data region. Full data sovereignty guaranteed.
Active Directory Integration
Authenticate against your existing directory. SSO with SAML 2.0.
Sensitive Data Redaction
Credit cards and SSNs automatically removed before storage.
Self-Service Portal
Citizens check request status and search FAQs without calling your office.
Multi-Location Support
County offices, regional centers, satellite locations. All from one HelpSpot with centralized reporting.
Recurring Requests
Scheduled tickets for compliance audits, inspections, and maintenance.
Ready to simplify your support?
Trusted by government since 2005
From federal agencies to local municipalities.
"I have to say that I have been looking at help desk software for our organization and HelpSpot is clean, simple, and awfully good."
Nate Keegan
IT Manager
University of Michigan
"The right tool for the job."
Jim Zajkowski
IT Director
New York State Energy Research Development Authority
"As someone that works in a support team, I am constantly amazed how helpful HelpSpot's own support team is."
Joseph Pitha
Peace Library System
"HelpSpot has helped us organize our calls and be more efficient in solving the problems of our users."
Janet Ayles
Deploy Your Way
Same price, same features. Choose the deployment that works for you.
Same powerful features and pricing across all hosting options.
US Cloud
CloudUS-East Region
Dedicated AWS infrastructure with 99.9% uptime. Managed updates and automated backups.
EU Cloud
CloudFrankfurt Region
GDPR-compliant hosting. Full data sovereignty with all information isolated within the EU.
Self-Hosted
EnterpriseOn-Premise Infrastructure
Complete control on your own hardware. Ideal for air-gapped networks or strict compliance.
Maximum Control & Data ResidencyBuilt for Scale
HelpSpot has been refined for over 20 years under extreme conditions. Example stats from a longtime customer:
10M+
Tickets
50M+
Emails Processed
500+
Mailboxes
50+
Portals
Battle-Tested Infrastructure
Trusted by the United States Space Force, Northrop Grumman, and the University of Michigan for mission-critical support.
Government Agency Questions
Yes. HelpSpot On-Premise can run entirely on your network with no internet connection. This is how the US Space Force and other security-conscious organizations deploy. Install on your servers, apply your security policies, and operate completely air-gapped if needed.
HelpSpot Cloud runs on AWS infrastructure that is certified under SOC 2, ISO 27001, SOC 1/SSAE 16/ISAE 3402, PCI Level 1, FISMA Moderate, and Sarbanes-Oxley (SOX). For maximum control, run HelpSpot on your own servers with your own compliance frameworks.
Absolutely. Permission Groups let you control who can see what. IT cannot see HR tickets. Courts cannot see Finance. Each group only sees tickets in their assigned categories. Combined with category assignment, you get complete data separation.
HelpSpot includes GDPR tools that let you export all data related to a specific individual or request. Every action is logged with timestamps, providing complete audit trails. You can export data to CSV for compliance reviews.
Yes. HelpSpot supports Active Directory and LDAP for staff authentication out of the box. SAML 2.0 integration works with Azure AD, Okta, Google Workspace, and other identity providers for seamless SSO.
Yes. Contact our sales team for government pricing. We offer a 15% discount for qualified government agencies and public institutions. Our pricing is straightforward with no per-ticket fees or hidden costs.
Yes. HelpSpot connects to all Microsoft 365 government cloud environments via OAuth and the Microsoft Graph API. Whether your agency uses GCC, GCC High, or DoD, HelpSpot integrates with your existing mailboxes.
INSTANT SETUP
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to be tamed.
Join the teams who switched from chaos to HelpSpot's essential order. Download on-premise or start in the cloud today.
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