As government technology systems become increasingly complex you need a help desk system that will allow you to adapt and customize your support software to your needs. HelpSpot provides the flexibility needed to meet your goals and automate processes. In addition HelpSpot is designed, built, supported and hosted in the United States so you can have confidence in HelpSpot as you help desk solution.
Turn disjointed email exchanges into organized, meaningful conversations.
HelpSpot can be setup in the cloud or on-premise. Ensure data security and compliance by running your helpdesk in your own data center.
Store unique data with Custom Fields. Filter, categorize, and organize.
Spot trends fast and easily compare any of your data.
A clear grouped view of how quickly you're responding to and closing requests.
As someone that works in a support team, I am constantly amazed how helpful HelpSpot's own support team is. They answer my questions quickly, completely and with aplomb!
Help Desk Manager