Never lose track of a ticket again. Starting at $599/yr for 5 users.
Top maintenance departments trust HelpSpot to manage their support team and increase their productivity and efficiency.
Automatically make every email an organized, assignable, reportable, and shareable document.
Avoid conflicts with your tickets and never hear "I thought you were working on it" again.
HelpSpot's custom fields let you collect any data in just the way you need it.
Every interaction is displayed in a simple, complete, single page history so agents always have context.
Management Information Systems Manager
Home Health Foundation
"We are a large healthcare provider in New England, and HelpSpot has made us much more efficient at handling our IT tickets ... our company has actually adopted it for use in our External Relations department to communicate with marketing sources, donors, and families, as well as to coordinate events; as well as our Facilities department to manage their requests such as need for supplies, or cleaning needs. HelpSpot has completely revolutionized the way our agency handles any kind of request!"
About Home Health Foundation
Customer Since: 2015 · Agents: 23
Supporting hundreds of online stores for acts like Twenty One Pilots and Justin Bieber is no small task,
which is why Warner Music trusts HelpSpot to communicate with their millions of fans and customers.
About Warner Music
Customer Since: 2012 · Agents: 60 · Tickets Answered: 1,000,000+
One simple plan
Store your data on the cloud or locally. Your choice, same price.
Filters and rules that make it easy to track and automate.
Connect with thousands of other apps with Zapier
We don’t leave you hanging. Reach out to us for anything, anytime.
Create advanced reports on anything with just a few clicks.
One central location to manage and organize all your customer support.
You only pay for agents. Support unlimited customers for free.
Show and report on custom data with unlimited custom fields.
Your agents won’t need to install any extra software. Simply log in and go.
Pay once and use HelpSpot for as many different brands as you like.
Provide unlimited documentation to your customers about your product.
Access HelpSpot from anywhere with an internet connection.
There’s no cap on how many mailboxes you can use with HelpSpot.
Web service API to query, create, and update tickets.
Our customers have trusted us with their support for over a decade.
If you’re not completely satisfied within 90 days of purchase, we’ll refund your money; hassle-free.