Modern maintenance organizations need to be able to respond quickly to a large range of requests.
HelpSpot lets you organize, prioitize and manage requests so that you can focus on your work.
Turn disjointed email exchanges into organized, meaningful conversations.
Each maintenance organization has unique needs. Store critical data with Custom Fields then Filter and Automate.
Spot trends fast and easily compare any of your data.
A clear grouped view of how quickly you're responding to and closing requests.
Connect to thousands of apps you are already using. Slack, HipChat, Mailchimp, and more!
HelpSpot enables a team member to be fully up to speed on all of their property management cases relating to a current client, whether a single or multiple landlord, and this has dramatically improved our delivered customer service experience. The system automatically deals with any out of hours incoming emails, forwards any relating to currently open cases straight to the team member scheduled to provide out of office cover as well as creating new cases for any new issues raised outside of our office hours giving us real 24hr monitoring and a unique awareness by our team.
Steven A. Herd
Founder & Managing Director or MyLondonHome