Custom Customer Service Software

Customize HelpSpot into exactly the support tool you need, or even use it as the core of a completely custom solution.

Truly custom customer service software

Make HelpSpot your own by customizing every email and portal template to your brand.

Go even farther as many of our customers have and use HelpSpot as the robotic core of a fully custom solution you're building.

Custom Design

Every element of HelpSpot's email and portal templates can be customized. Implement your brands design down to the pixel.

Custom Fields

Add unlimited custom fields to capture any data you need. Each custom field has it’s own visibility logic so your staff will only see the fields they need when they need them.

Support multiple brands or departments

Your help desk is the center of the universe. For many organizations that means supporting more than one brand or department.

HelpSpot makes it easy to manage support for multiple groups from a single HelpSpot account. Better still, each group can have it's own mailboxes, portals, designs, automation, and more.

Try HelpSpot free for 21 days (Cloud or Server)

Black Box custom authentication

Authenticate against Active Directory or any other authentication system using our custom Black Box configuration system.

HelpSpot Core

Building a custom help desk from the ground up is thousands of programming hours. Instead, use HelpSpot as the core of your custom help desk needs. The HelpSpot API and database access make it easy to build a completely custom solution on top of HelpSpot.

Database Access

If your HelpSpot is hosted on-premisis you have full access to the HelpSpot SQL database allowing you to easily write custom queries, triggers, and more.

Case Study


Customer Since: 2011   ·   Agents: 40

“HelpSpot is full-featured without being overly complicated.”

Read the case study

Customer Quote

Jeff Stephenson

Director of Customer Service
Warner Music Group

"HelpSpot is our astromech droid that gets us out of a lot of jams."
About Warner Music Group
Customer Since: 2012   ·   Agents: 60   ·   Tickets Answered: 1,000,000+

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Customer Service IT Help Desk Maintenance / Facilities Other