Work orders that work.
Buildings that run.
Stop losing maintenance requests in email. HelpSpot turns every report into a trackable work order with location data, photos, and clear accountability.
Maintenance deserves more than email
Facility issues need tracking, not inbox searching.
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Lost Requests
Maintenance emails buried in inboxes.
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No Context
"The thing is broken"—which thing? Where?
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Missed Inspections
Scheduled tasks slip through the cracks.
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Work Order Tracking
Every request logged with status and owner.
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Custom Fields for Location Data
Building, floor, room captured on every ticket.
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Recurring Tasks
Scheduled inspections created automatically.
Facilities Challenges, Solved
Buildings need maintenance. Maintenance needs accountability.
No Documentation
Was that leak fixed? Who fixed it? When?
Complete History
Every action logged with timestamps, photos, and notes.
Safety Delays
Urgent safety issues treated like routine requests.
Compliance Gaps
No proof that required inspections were completed.
Audit Trail
Recurring tasks with documented completion for compliance.
The Maintenance Workflow
From report to resolution, fully documented.
Report
Employees submit issues via email or portal with photos and location details.
Assign
Work orders route to the right technician based on location or issue type.
Document
Complete the work, log time, add notes. Full history for audits.
Know exactly where the problem is
Custom fields capture the location details you need. Building, floor, room—even specific equipment IDs. When a technician picks up a work order, they know exactly where to go.
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Building, floor, and room dropdowns
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Equipment ID and asset tracking
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Issue type categorization
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Priority levels for safety issues
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Photo attachments for documentation
Ready to simplify your support?
Never miss an inspection
Scheduled maintenance and safety inspections create themselves. Fire extinguisher checks, HVAC maintenance, elevator inspections—HelpSpot creates the work order automatically and assigns it to the right person.
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Weekly, monthly, quarterly, or annual schedules
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Automatic ticket creation on schedule
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Pre-populated with inspection checklists
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Assigned to specific technicians
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Documented completion for compliance
Built for facilities teams
Photo Attachments
Employees attach photos of issues. Technicians document completed work.
Time Tracking
Log labor hours on each work order. Track costs by building or issue type.
Mobile Access
Technicians view and update work orders from any device in the field.
Priority Levels
Safety issues get flagged and trigger immediate notifications.
Reporting
Track volume by building, average resolution time, and technician workload with built-in reports.
Separate Portal
Facilities-specific request form with your fields and categories.
Trusted by facilities teams
Organizations that keep buildings running with HelpSpot.
"HelpSpot has completely revolutionized the way our agency handles any kind of request!"
"Since we introduced HelpSpot we were able to dramatically reduce our overhead in managing and tracking tickets. It is worth its weight in gold!"
"HelpSpot has helped us identify trends and give our customers even better support. Amazing Software and Fantastic support."
Deploy Your Way
Same price, same features. Choose the deployment that works for you.
Same powerful features and pricing across all hosting options.
US Cloud
CloudUS-East Region
Dedicated AWS infrastructure with 99.9% uptime. Managed updates and automated backups.
EU Cloud
CloudFrankfurt Region
GDPR-compliant hosting. Full data sovereignty with all information isolated within the EU.
Self-Hosted
EnterpriseOn-Premise Infrastructure
Complete control on your own hardware. Ideal for air-gapped networks or strict compliance.
Maximum Control & Data ResidencyFacilities Questions
Yes. Custom fields let you capture building, floor, room, and even specific equipment IDs. Use dropdown fields for standardized data entry. Filter and report by location to see which areas generate the most requests.
Create a response template with your inspection checklist, then schedule it as a recurring request. HelpSpot automatically creates a new work order on your schedule—daily, weekly, monthly, quarterly, or annually. Each completed task is documented for compliance.
Yes. HelpSpot works in any web browser, including mobile. Technicians can view their assignments, update status, add notes, and attach photos from phones or tablets in the field.
Mark requests as urgent with one click. Urgent requests display with red highlighting and can trigger automatic notifications to supervisors or safety teams. Set up automation rules to escalate if urgent issues aren't addressed within a time limit.
Teams that manage buildings with HelpSpot
Trusted by industry leaders
Your inbox is waiting
to be tamed.
Join the teams who switched from chaos to HelpSpot's essential order. Download on-premise or start in the cloud today.
