Black Box Authentication

Authenticate against any source with custom black box authentication.

HelpSpot has its own built-in authentication and support for SAML and Active Directory, but if you need something custom black box will do it. By implementing a small amount of custom code you can authenticate against just about any source.

Help Desk Software With Custom Authentication

Launch a customizable help desk system with HelpSpot

Are you tired of losing track of emails? Organizations using help desk software are more efficient and produce more satisfied customers.

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Core Modules
Shared Inbox Knowledge Base Reporting Self Service Portal
Channels
Email Management Contact Form Agent Entry API
Organizing Tickets
Filters Single Assignment Categorization Advanced Search Batch Operations
Responding to Tickets
Ticket Interface Saved Responses Collision Detection Time Tracking Merge Tickets
Reporting
Volume Reports Speed Reports Comparison Matrix Email Reports
Automation
Triggers SLAs & Automation Rules Automatic Assignment Recurring Tickets
Customization
Custom Fields Dark Mode Custom Pages
Branding
Multiple Brand Support Portal Templates Email Templates Email Signatures
Permissions
Permission Groups SAML Authentication Black Box GDPR Tools
Integrations
Live Lookup NPS/CSAT Surveys Zapier
Hosting
Cloud On-Premise Cloud Infrastructure Scaling
Get started with HelpSpot
Manage your support email, organize your help desk,
and improve your customers experience.
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