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Call Center Software

Most call center software is designed for big companies with complicated needs. At HelpSpot we like to consider ourselves a "just enough" solution. Only the parts you need and nothing you don't.

If you need a big complicated call center solution HelpSpot probably isn't the best choice. On the other hand if you have more modest needs, a small staff dealing with a reasonable call volume, then HelpSpot may just be the perfect fit.

HelpSpot lets your staff easily log calls and in addition, you can leverage HelpSpot's email management and self service components to provide a complete customer support solution.

Call center software trusted by call centers everywhere
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Affordable Call Center Software

We include everything you need to get your job done and nothing you don't so that your team and your budget can stay small and agile.

How Call Centers Use HelpSpot

HelpSpot doesn't have direct integration with phone systems so most call centers have staff log calls. This can sound burdensome but with our Live Lookup API it's fast, and faster than most big complicated call center solutions.

By directly integrating with your CRM or other customer data system HelpSpot can directly query that system to allow your agents to quickly and easily fill in all custom data without manual entry.

From there it's easy to take tickets over into email, assign them to other staff, leave private notes, and so much more.

HelpSpot starts at just $699/year. One price for *everything* we offer including optional hosting. Want to learn more about how HelpSpot works? Review all our features.

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HelpSpot has made our lives so much easier.

Brandon Wilch

American Red Cross

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We trust HelpSpot with our most important communication—and they've made a huge difference to our business.

Teagan West, Customer Service Manager

The Silent Partner

Your customer service at scale
Amplify your support with HelpSpot: the streamlined
solution for scaling customer service effortlessly