Most call center software is designed for big companies with complicated needs. At HelpSpot we like to consider ourselves a "just enough" solution. Only the parts you need and nothing you don't.
If you need a big complicated call center solution HelpSpot probably isn't the best choice. On the other hand if you have more modest needs, a small staff dealing with a reasonable call volume, then HelpSpot may just be the perfect fit.
HelpSpot lets your staff easily log calls and in addition, you can leverage HelpSpot's email management and self service components to provide a complete customer support solution.
HelpSpot doesn't have direct integration with phone systems so most call centers have staff log calls. This can sound burdensome but with our Live Lookup API it's fast, and faster than most big complicated call center solutions.
By directly integrating with your CRM or other customer data system HelpSpot can directly query that system to allow your agents to quickly and easily fill in all custom data without manual entry.
From there it's easy to take tickets over into email, assign them to other staff, leave private notes, and so much more.