Healthcare technology systems are becoming increasingly complex. With that complexity you need a help desk that will allow you to adapt and customize your support software to to your needs. HelpSpot provide this flexibility with a streamlined and effecient user experience.
Turn disjointed email exchanges into organized, meaningful conversations.
HelpSpot can be setup in the cloud or on-premise. Ensure data security and compliance by running your helpdesk in your own data center.
Store unique data with Custom Fields. Filter, categorize, and organize.
Spot trends fast and easily compare any of your data.
A clear grouped view of how quickly you're responding to and closing requests.
We are a large healthcare provider in New England, and HelpSpot has made us much more efficient at handling our IT tickets ... our company has actually adopted it for use in our External Relations department to communicate with marketing sources, donors, and families, as well as to coordinate events; as well as our Facilities department to manage their requests such as need for supplies, or cleaning needs. HelpSpot has almost completely revolutionized the way our agency handles any kind of request!