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Your choice. Same price.

US Cloud, EU Cloud, or Self-Hosted. Every option includes all features with no restrictions. Deploy where your data sovereignty requirements demand.

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Choose your hosting

Same features, same price. Pick the deployment that fits your needs.
U.S. Cloud
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🇺🇸

U.S. Cloud

Hosted in secure US data centers with automatic updates and backups.

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E.U. Cloud
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🇪🇺

E.U. Cloud

GDPR-compliant hosting in European data centers at no extra cost.

Explore E.U. Cloud
Self-Hosted
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Self-Hosted

Deploy on your own servers for complete control over your infrastructure.

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Hosting that respects your needs

Most vendors penalize self-hosting. We don't.

Other Vendors
  • Cloud Lock-In

    Vendor controls your data. Moving is painful.

  • Region Restrictions

    EU hosting costs extra or isn't available.

  • Feature Tiers

    Self-hosted means fewer features or higher prices.

HelpSpot
  • Your Choice

    Move between options anytime. We help migrate.

  • Global Options

    US, EU, or your servers. Same price.

  • Full Features

    Every deployment gets every feature.

Unique Architecture

Not monolithic. Your own dedicated environment.

Unlike nearly all other help desk solutions, HelpSpot is not monolithic multi-tenant. Each customer gets a dedicated server in their chosen datacenter. Your data is completely isolated from other customers.

  • Dedicated server per customer
  • No shared multi-tenant database
  • Complete data isolation
  • Region-specific data storage
Your Dedicated
Instance
Complete Isolation
US East
AWS Virginia
EU
AWS Frankfurt
99.9% Uptime
Daily Backups
US Cloud
EU Cloud
Cloud
Self-Hosted
Flexibility

Switch anytime. We help you migrate.

Your needs may change. Start with Cloud and move to Self-Hosted later. Transfer from US to EU for compliance. We assist with every migration at no extra charge.

  • Cloud to Self-Hosted migration
  • Self-Hosted to Cloud migration
  • US to EU region transfer
  • Full data export available

Enterprise-grade security.
Every deployment.

Whether Cloud or Self-Hosted, your data is protected.
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SOC 2 Certified

AWS infrastructure certified under SOC 1/2, ISO 27001, PCI Level 1, FISMA, and more.

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Encrypted Everywhere

SSL/TLS in transit, encrypted at rest. DDOS protection via Cloudflare.

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Automatic Backups

Database backups every 5 minutes, server snapshots daily. 14 days retention.

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99.9% Uptime SLA

Guaranteed availability with proactive monitoring and rapid response.

Hosting FAQ

No. Cloud and Self-Hosted are priced identically. Choose based on your needs, not your budget. EU hosting is also included at no additional charge.

Yes, we can help you migrate between hosting options if your needs change. Full data export is always available.

US Cloud is hosted on AWS US-East. EU Cloud is hosted on AWS Frankfurt. Each customer gets a dedicated server with complete data isolation.

HelpSpot runs on Linux (recommended) or Windows with Apache or IIS. Database options include MySQL or Microsoft SQL Server. Installation takes minutes.

Yes, Self-Hosted gives you control over update timing. Cloud customers receive automatic updates.

INSTANT SETUP

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Join the teams who switched from chaos to HelpSpot's essential order. Download on-premise or start in the cloud today.

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