Employee requests.
Handled with care.
Benefits questions, onboarding tasks, and sensitive matters deserve proper handling. HelpSpot gives HR the tools to respond quickly while keeping confidential information secure.
HR deserves better than email
Employee inquiries require discretion and accountability.
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Shared Inbox Chaos
Sensitive HR emails visible to the wrong people.
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No Audit Trail
Who said what to whom? No idea.
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Manual Follow-ups
Sticky notes and calendar reminders for every case.
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Controlled Access
HR tickets visible only to HR staff.
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Complete History
Every interaction logged and searchable.
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Automated Reminders
Follow-ups triggered by automation rules, not memory.
Common HR Challenges
Sensitive employee matters need proper tools.
Privacy Concerns
Sensitive employee data scattered across inboxes.
Permission Groups
HR sees only HR tickets. No one else can access.
Onboarding Overload
New hire questions overwhelm the team every month.
Compliance Risk
No documentation of how employee issues were handled.
Full Audit Trail
Every action logged with timestamps and attribution. Search the full history of any employee case in seconds.
The HR Workflow
From inquiry to resolution, with full accountability.
Receive
Employee requests arrive via email or your HR portal. All captured in one secure place.
Route
Use rules and AI to assign benefits questions to benefits, payroll to payroll. Automatic and accurate.
Resolve
Use templates for common questions. Track complex cases to completion with reminders.
Confidentiality built in
Employee matters are sensitive. HelpSpot's permission groups ensure HR tickets stay with HR. Payroll can be separated from general inquiries. No one sees what they shouldn't.
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HR staff only see HR tickets
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Payroll separate from general HR
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Managers can subscribe without assignment
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Full control over who accesses what
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GDPR export and deletion tools
Ready to simplify your support?
Connect to your HRIS
When an employee submits a request, HelpSpot can pull their details from your HR information system automatically. Department, manager, hire date, benefits tier—all visible without switching systems.
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Connect to Workday, BambooHR, ADP, or any HRIS
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Pull employee data in real-time
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Auto-populate department, manager, hire date
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No data sync needed—HRIS stays source of truth
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Works with any system that has an API
Built for HR teams
Private Knowledge Base
Internal HR policies, procedures, and FAQs for your team. Not visible to employees. Learn more.
Employee Self-Service
Let employees find answers to common questions without waiting for HR.
SSN Redaction
Social Security numbers automatically detected and redacted before storage.
Custom Fields
Track employee ID, department, location, or any data specific to your workflows.
Recurring Tasks
Schedule regular tasks like benefits enrollment reminders or compliance checks.
GDPR Compliance
Export or delete all employee data with a few clicks. Handle requests properly.
Trusted by HR teams
Organizations that handle employee matters with HelpSpot.
"HelpSpot has been a huge time saver for our IT department, but after moving our HR and Servicing departments onto it as well, they have reported improved response times and have gotten much better customer satisfaction reports."
"HelpSpot has made our lives so much easier. It is not just a product for us. It is a way of helping to ensure our users have a great experience."
"Our staff was cut in half and HelpSpot has allowed us to keep the service level close to what it was before the staff reduction."
Deploy Your Way
Same price, same features. Choose the deployment that works for you.
Same powerful features and pricing across all hosting options.
US Cloud
CloudUS-East Region
Dedicated AWS infrastructure with 99.9% uptime. Managed updates and automated backups.
EU Cloud
CloudFrankfurt Region
GDPR-compliant hosting. Full data sovereignty with all information isolated within the EU.
Self-Hosted
EnterpriseOn-Premise Infrastructure
Complete control on your own hardware. Ideal for air-gapped networks or strict compliance.
Maximum Control & Data ResidencyHR-Specific Questions
Yes. Permission groups allow you to silo HR tickets so only HR staff can see them. IT, Finance, and other departments cannot access HR requests. You can even separate payroll from general HR inquiries within the same HelpSpot. See how IT teams use the same approach.
Multiple layers: Permission groups control who sees what. SSN and credit card numbers can be automatically redacted before storage. GDPR tools let you export or delete employee data on request. For maximum control, run HelpSpot on your own servers behind your firewall.
Yes. Live Lookup connects HelpSpot to any system with an API. When an employee submits a request, their department, manager, hire date, and other details are pulled automatically. Your HRIS remains the source of truth—no sync required.
Use Recurring Requests to automatically create tickets on a schedule. Benefits enrollment reminders, quarterly compliance checks, performance review cycles—HelpSpot creates the ticket and assigns it on the date you specify.
Yes. The knowledge base lets you publish FAQs about benefits, policies, and procedures. Employees search and find answers 24/7. Track which searches return no results to identify content gaps. Many organizations reduce HR inquiries by 20% or more.
HR teams that chose HelpSpot
Trusted by industry leaders
Your inbox is waiting
to be tamed.
Join the teams who switched from chaos to HelpSpot's essential order. Download on-premise or start in the cloud today.
