Self-Service Portals
Reduce support volume by 20% or more. Customers and employees find answers in the knowledge base before they contact you.
Help Desk Solutions
One platform.
Built for how you work.
Whether you're an IT team, HR department, or customer support organization, HelpSpot adapts to your workflow. Same powerful platform, tailored to your needs. Switching from another tool?
Internal Support
Keep your organization running smoothly with help desk software built for internal teams.
IT Service Desk
F-01
IT Service Desk
Route tickets to the right tech. Integrate with Active Directory. Track assets and SLAs.
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HR Service Desk
F-02
HR Service Desk
Handle sensitive employee requests with proper access controls. Automate routine HR inquiries.
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Facilities & Maintenance
F-03
Facilities & Maintenance
Turn maintenance requests into trackable work orders. Schedule recurring tasks automatically.
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Customer Support
From growing startups to large enterprises, HelpSpot scales with your customer base.
B2B Customer Support
F-01
B2B Customer Support
Give enterprise clients the attention they deserve. Smart escalation, SLA tracking, and account-level history.
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B2C Customer Support
F-02
B2C Customer Support
Handle high volumes efficiently with batch operations, smart automation, and self-service portals.
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Enterprise Support
F-03
Enterprise Support
Coordinate across multiple teams. Unified workflows, compliance standards, and enterprise-grade security.
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Industry Solutions
Purpose-built features for regulated industries and specialized requirements.
Healthcare
F-01
Healthcare
HIPAA-ready support options. Secure patient communications and internal staff support.
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Government
F-02
Government
On-premise deployment, data sovereignty, and compliance tools built for public sector requirements.
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Financial Services
F-03
Financial Services
Automatic credit card redaction, audit trails, and security controls for regulated industries.
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Why teams choose HelpSpot
The same platform adapts to different needs.
01
Configure Once
Set up categories, custom fields, and workflows that match how your team actually works.
02
Separate When Needed
Permission groups keep departments isolated. HR never sees IT tickets. IT never sees HR tickets.
03
Report Across All
Leadership gets the full picture. Drill down by department, category, or custom field.
Universal Platform
Every solution gets the full platform
No matter your use case, you get the complete HelpSpot platform. Same features, same price, same support. IT teams, HR departments, and customer support organizations all benefit from the same powerful toolkit.
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Unlimited mailboxes and portals
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Custom fields for any data
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Automation rules and triggers
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Real-time collision detection
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Full API and Zapier integration
HelpSpot Workspace
IT Support
HR
Support
Search tickets...
#4521
HARDWARE
Laptop not connecting to WiFi
12m ago
#4520
SOFTWARE
Access to shared drive needed
1h ago
#4519
RESOLVED
Password reset completed
3h ago
ONE INSTALLATION
Three departments, unified view
DEPARTMENTS
IT Support
24 open
Hardware
Network
Software
Customer Support
18 open
Billing
Product
Accounts
HR
8 open
Benefits
Time off
Policy
Leadership sees everything
UNIFIED REPORTING
50
Total Open
94%
On Time
2.1h
Avg Response
Multi-Department
One HelpSpot for your entire organization
Run IT, HR, Facilities, and Customer Support from a single HelpSpot installation. Each team gets their own workspace, but leadership gets unified visibility. The largest HelpSpot installation manages 500+ brands with 500+ mailboxes.
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Each department gets their own categories
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Separate mailboxes and email templates
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Independent self-service portals
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Unified reporting for leadership
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Cross-department ticket routing when needed
Features that work everywhere
Capabilities that benefit every team, every use case.
AI-Powered Assistance
Text transformation, auto-categorization, and translation. Included at no extra cost.
Smart Automation
Triggers react in real-time. Rules run on schedules. Mail rules route before agents see it.
Real-Time Reporting
Volume, speed, resolution. Group by category, agent, or custom field. Export to CSV or schedule delivery.
Enterprise Security
SAML SSO, permission groups, audit trails, and automatic data redaction.
5,000+ Integrations
Connect to Slack, Teams, Jira, Salesforce, and thousands more via Zapier. Full API for custom builds.
Ready to simplify your support?
Deploy Your Way
Same price, same features. Choose the deployment that works for you.
Same powerful features and pricing across all hosting options.
US Cloud
CloudUS-East Region
Dedicated AWS infrastructure with 99.9% uptime. Managed updates and automated backups.
EU Cloud
CloudFrankfurt Region
GDPR-compliant hosting. Full data sovereignty with all information isolated within the EU.
Self-Hosted
EnterpriseOn-Premise Infrastructure
Complete control on your own hardware. Ideal for air-gapped networks or strict compliance.
Maximum Control & Data ResidencyBuilt for Scale
HelpSpot has been refined for over 20 years under extreme conditions. Example stats from a longtime customer:
10M+
Tickets
50M+
Emails Processed
500+
Mailboxes
50+
Portals
Battle-Tested Infrastructure
Trusted by the United States Space Force, Northrop Grumman, and the University of Michigan for mission-critical support.
Trusted across industries
From IT teams to customer support organizations.
"The Silent Partner saves 100 hours a month with HelpSpot. Thanks to HelpSpot, we have total visibility of our support process, faster response times, and more satisfied customers."
Teagan West
Customer Service Manager
Mid America Mortgage
"HelpSpot has been a huge time saver for our IT department, but after moving our HR and Servicing departments onto it as well, they have reported improved response times."
Zach Crockett
IT Director
St. Andrew's School
"HelpSpot has allowed our technology team of 6 to serve a community of 450 faculty, students, and staff. It keeps us on top of issues and organized."
Peter Hoopes
Director of Technology
Grand View University
"We have found the features of HelpSpot not only save time but also makes our jobs easier."
Eric Link
IT Manager
Common questions
Everything you need to know about HelpSpot solutions.
Absolutely. HelpSpot excels at multi-department support. Use categories to organize by department, permission groups to control access, and secondary portals for different teams. The largest HelpSpot installation manages 500+ brands with 500+ mailboxes, all from one installation.
Yes. Every solution uses the same HelpSpot platform with the same features. The difference is in how you configure it. IT teams focus on asset integration and routing. HR teams configure permission groups for privacy. Customer support teams leverage batch operations and self-service portals.
Every HelpSpot subscription includes free professional onboarding. Our team will help you configure categories, custom fields, automations, and workflows tailored to your specific needs. Most teams are up and running in under a day.
HelpSpot includes features for many industries out of the box: credit card and SSN redaction for financial services, GDPR tools for EU compliance, on-premise deployment for government requirements, and integration capabilities for healthcare systems. If you need something specific, our API and custom fields can usually accommodate it.
Yes. Each department can have its own mailbox with custom email templates and its own self-service portal with independent branding. Your customers and employees see only what is relevant to them, while you maintain unified management.
No. HelpSpot pricing is simple and consistent. You pay based on the number of agents, and every agent gets access to all features. There are no add-ons, no per-ticket fees, and no feature tiers. Same price for cloud or self-hosted.
The trusted choice for 20+ years
Trusted by industry leaders
Customer Since
2009 → Today
Pre-iPhone!
Customer Since
2006 → Today
Customer Since
2009 → Today
Customer Since
2012 → Today
Customer Since
2008 → Today
Customer Since
2008 → Today
Customer Since
2010 → Today
Customer Since
2011 → Today
Customer Since
2017 → Today
Customer Since
2008 → Today
INSTANT SETUP
Your inbox is waiting
to be tamed.
Join the teams who switched from chaos to HelpSpot's essential order. Download on-premise or start in the cloud today.
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