Overwhelmed with emails and calls to your maintenance group? Losing track of items? Don't have a place to log locations, part numbers, and more? Forgetting your weekly and monthly recurring actions?
You've come to the right place! HelpSpot turns every customer request into a ticket that can be organized, managed, and reported on.
Have custom information to store like a building number or part number to order? Custom fields to the rescue.
Need to check all the fire extinguishers annually? Setup a recurring request in HelpSpot so you never miss it.
HelpSpot is a complete maintenance department software solution for one low annual cost including (optional) hosting.
The most common way to use HelpSpot in a maintenance departent is via email. HelpSpot can manage one or multiple mailboxes with ease.
Each email will be processed and assigned an ID. Automations can be applied to the ticket, for example to automatically assign it under certain conditions.
Phone calls can also be logged and then managed just like any other ticket. A full audit trail of all actions taken is managed by HelpSpot.
If your crew needs to log items from the field our mobile app makes that a breeze.