Help Desk Software Platform

One platform.
Everything you need.

Name: HelpSpot Help Desk Software
Brand: HelpSpot
Availability: InStock

Stop juggling disconnected tools. HelpSpot brings your shared inbox, automation, reporting, knowledge base, and AI together in one focused platform.

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Real Results

The complete platform

Six core capabilities working together to transform your support.

F-01

Shared Inbox

Manage every email across multiple mailboxes via one unified inbox. No more "I thought you had it."

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F-02

Ticketing

Every request tracked with clear ownership, status, and complete history on one page.

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F-03

Automation

Triggers and rules handle the repetitive stuff. Your team focuses on the tricky bits.

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F-04

Reporting

Real-time analytics on volume, speed, and resolution. Know how your team is performing.

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F-05

Knowledge Base

Self-service help center that reduces support volume by 20% or more.

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F-06

HelpSpot AI

Smart drafting, summaries, and categorization. AI that amplifies your team, included at no extra cost.

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From Chaos to Clarity

Every request flows through HelpSpot. Email, portal, API—all managed in one place with clear outputs.

Inbound Channels

Portal

API

HelpSpot

Central Engine

Outcomes

Replies

Reports

Docs

Microsoft / Google

Portal

Contact Forms

API

Custom Apps

HelpSpot

Engine

Fast Replies

Happy Customers

Deep Insights

Better Data

Self Service

24/7 Support

∞

Unlimited Mailboxes

Unified Inbox

Missed Requests

The Workspace

Your team's command center

The workspace is where your agents live. New requests arrive in the shared inbox. Assign them to move to an agent's personal queue. Create custom filters to slice and dice your data any way you need.

Unified inbox for all support channels
Personal "My Queue" for each agent
Custom filters for any scenario
Quick search by ticket ID
Native dark mode support

Explore Shared Inbox

support@

billing@

sales@

Inbox 23

My Queue 8

Filters

Escalations 3

High Priority

Status

Subject

From

Age

OPEN

Password reset not working

S. Kim

ACTIVE

API rate limit question

J. Diaz

OPEN

Billing inquiry - invoice missing

M. Kim

14m

ACTIVE

Feature request: Dark mode for portal

A. Lee

42m

Escalate Aged Tickets

Active

Conditions

IF ticket.age > 24 hours

AND status = "open"

AND category = "Support"

Actions

Assign to Sarah K.

Notify #escalations

Add tag "escalated"

Automation Engine

Let the system do the work

Three types of automation work together. Triggers react to changes in real-time. Automation rules run on schedules to catch things that haven't happened. Mail rules route incoming email before agents see it.

Triggers fire instantly on ticket changes
Automation rules run on schedules
Mail rules process incoming email
SLA tracking with breach alerts
Auto-assignment and routing

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Real-Time Analytics

Move beyond guessing

Every report is real-time and included out of the box. Track request volume, response times, and resolution speed. Group by category, agent, day of week, or any custom field. Export to CSV or schedule email reports.

Request volume over time
First response and resolution speed
Staff activity and workload
Custom field grouping and filtering
Scheduled email reports

Explore Reporting

Live

Weekly Overview

Total Tickets

247

+12%

Avg Response

2.4h

-18%

Resolved

94%

On target

Tickets by Day

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Built for the real world

Features that make a difference every day.

Multi-Brand Support

500+ brands, 500+ mailboxes, 50+ portals. All from one HelpSpot. Each brand gets its own design, mailbox, and portal.

Acme Corp

portal mailbox

Zenith Health

portal mailbox

Bolt Fitness

portal mailbox

+ 497 more brands, all in one workspace

Live Lookup

Pull customer data from CRM, Active Directory, or any API. No sync needed.

Active Directory

CONNECTED

Company Acme Corp

Plan Enterprise

ARR $120,000

Collision Detection

See who is viewing a ticket in real-time. No more duplicate replies.

#4521 — Password reset not working

Editing

Jane D.

Viewing

Alex S.

2 agents on this ticket

API & Webhooks

Full HTTP API for custom integrations. Zapier connects to 5,000+ apps with no code.

curl

$ curl -X POST \

-H "Authorization: Bearer sk_..." \

helpspot.io/api/request/create

200 OK application/json

{

"id": 4521,

"status": "open"

}

Smart Responses

Saved responses with placeholders. Type # to insert without leaving the keyboard.

# password

Smart Responses

password-reset

Hi {name}, to reset your password...

billing-question

Thanks for reaching out about your invoice...

upgrade-info

Great news! Here's how to upgrade your plan...

Time Tracking

Log time on tickets for billing or capacity planning. Click to start, click to stop.

TIME TRACKER

Recording

Billable

01:27:23

TICKET #4521 | Sarah Chen

#4519 Server migration

02:15:00 Bill

#4517 Password reset

00:08:32 Int

Today 3:50:55 logged

GDPR & Privacy Tools

Export, delete, or anonymize customer data. Handle compliance requests in minutes.

GDPR Request #847 In Progress

Data Export

Data Deletion

Anonymization

Ready to simplify your support?

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Deploy Your Way

Same price, same features. Choose the deployment that works for you.

Same powerful features and pricing across all hosting options.

US Cloud

Cloud

US-East Region

Dedicated AWS infrastructure with 99.9% uptime. Managed updates and automated backups.

EU Cloud

Cloud

Frankfurt Region

GDPR-compliant hosting. Full data sovereignty with all information isolated within the EU.

Self-Hosted

Enterprise

On-Premise Infrastructure

Complete control on your own hardware. Ideal for air-gapped networks or strict compliance.

Maximum Control & Data Residency

Built for Scale

HelpSpot has been refined for over 20 years under extreme conditions. Example stats from a longtime customer:

10M+

Tickets

50M+

Emails Processed

500+

Mailboxes

50+

Portals

Battle-Tested Infrastructure

Trusted by the United States Space Force, Northrop Grumman, and the University of Michigan for mission-critical support.

Common questions

Everything you need to know about the HelpSpot platform.

HelpSpot focuses on essential features done right—email ticketing, automation, reporting, and self-service—without unnecessary complexity. No per-ticket fees, no feature tiers, no surprise costs. We've been around since 2005, and our customers stay for decades because the software just works. See how teams use HelpSpot across different use cases.

Everything. Every HelpSpot subscription includes the shared inbox, ticketing, automation, reporting, knowledge base, AI features, API access, and all integrations. There are no add-ons to buy, no premium tiers to upgrade to. Same price for cloud or self-hosted.

Most teams are up and running in under 30 minutes. Connect your mailbox, create some categories, and start responding to tickets. We also offer free professional onboarding with a dedicated specialist for more complex setups.

Absolutely. Use categories to organize by department, permission groups to control access, and secondary portals for different brands or teams. The largest HelpSpot installation manages 500+ brands with 500+ mailboxes. See our IT and HR solutions for multi-department examples.

Yes. AI-powered text transformation, categorization, summaries, and translation are all included in your subscription at no extra cost. No separate API keys to manage, no usage limits.

HelpSpot Cloud runs on SOC 2 certified AWS infrastructure with encryption at rest and in transit. Choose US or EU hosting for data sovereignty. Self-hosted options give you complete control. Automatic credit card and SSN redaction helps with PCI and privacy compliance.

Explore Core Features

INSTANT SETUP