Write better responses.
In half the time.
Staff focus on the facts, while AI drafts the full reply in seconds. Part of HelpSpot's AI feature suite, included with every subscription.
AI that writes like your best agent
The AI Composer works inside every ticket. Your agent types a few notes. The Composer pulls in ticket history, customer details, and linked knowledge base articles to draft a polished, accurate response. The agent always has the final say.
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Type rough notes, bullets, or short instructions
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AI pulls context from ticket history and customer info
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Linked knowledge base articles ground responses in fact
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Agent reviews, edits, and approves before sending
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Custom prompts let you match your brand voice
Hi Marcus, I'm sorry about the delay with your order. It looks like there was a shipping issue on our end. I've arranged for a replacement to go out today via express delivery. You'll receive a new tracking number by tomorrow morning. Apologies again for the inconvenience.
From context to draft in seconds
The AI Composer gathers context from multiple sources to craft accurate, personalized responses.
Instructions
History
Articles
Info
Note
HelpSpot AI
Synthesizes data &
drafts response
Staff Review
Your inbox is waiting
to be tamed.
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