Help desk and email management for retail and ecommerce companies.

Herman Miller
Swiss Farms

Refine your retail and ecommerce customer service with industry leading helpdesk software.

Modern retail organizations deal with a lot of email.
HelpSpot lets you organize and manage email so that you can provide quick and effective service.

Manage Email Better

Turn confusing email exchanges into organized, meaningful conversations.

Powerful Request Management

Store unique data with Custom Fields. Filter, categorize, and organize.

Trend Reporting

Spot trends fast and easily compare any of your data.

Live Lookup. A Direct Connection.

View data from eCommerce systems, POS systems and CRM's directly in HelpSpot.

Wire Up HelpSpot. No Coding.

Connect to thousands of apps and shopping carts. Shopify, Magento, Salesforce, Mailchimp, and more!

For a long time we have not been able to measure the workload of our team. HS4 give us a central point to measure the process performance for request resolution times and accountability. Using HS4 help us to control and improve permanently our customer atention process giving metrics and resources to do that.

Claudio Carvajal

HelpSpot is the Retail help desk you've been looking for.

We pride ourselves on providing simple pricing and absurd value to our customers. For over a decade HelpSpot has been the choice of Retail worldwide.

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