CSAT/NPS Surveys

HelpSpot is directly integrated with our sister product Thermostat, to fully manage your customer surveys and satisfaction reporting.

By being directly integrated with HelpSpot, your surveys are also reported back to HelpSpot allowing real-time filtering and reporting on your survey results.

You configure under what conditions surveys are sent. Have some special cases where you don't want to survey? No problem.

Set the survey type using NPS (0-10) or CSAT (1-5), theme the surveys to your colors, control all the wording and survey frequencies exactly as you want them.

Thermostat slices and dices your customer satisfaction survey results to give you a complete picture of how your team is doing over time.

Survey results are also stored in HelpSpot, allowing you to filter tickets based on result scores.