Efficient & Effective Help Desk Software

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CSAT/NPS Surveys

Direct integration with Thermostat makes customer surveys easy!

Utilize NPS and CSAT

HelpSpot is directly integrated with our sister product Thermostat, to fully manage your customer surveys and satisfaction reporting.

By being directly integrated with HelpSpot, your surveys are also reported back to HelpSpot allowing real-time filtering and reporting on your survey results.

Complete Control Over Your Surveys

You configure under what conditions surveys are sent. Have some special cases where you don't want to survey? No problem.

Set the survey type using NPS (0-10) or CSAT (1-5), theme the surveys to your colors, control all the wording and survey frequencies exactly as you want them.

Deep Reporting with Thermostat

Thermostat slices and dices your customer satisfaction survey results to give you a complete picture of how your team is doing over time.

View Results Inline in HelpSpot

Survey results are also stored in HelpSpot, allowing you to filter tickets based on result scores.
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We trust HelpSpot with our most important communication—and they've made a huge difference to our business.

Teagan West, Customer Service Manager

The Silent Partner

Read the case study
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