CSAT/NPS Surveys

Direct integration with Thermostat makes customer surveys easy!

Utilize NPS and CSAT

HelpSpot is directly integrated with our sister product Thermostat, to fully manage your customer surveys and satisfaction reporting.

By being directly integrated with HelpSpot, your surveys are also reported back to HelpSpot allowing real-time filtering and reporting on your survey results.

Complete Control Over Your Surveys

You configure under what conditions surveys are sent. Have some special cases where you don't want to survey? No problem.

Set the survey type using NPS (0-10) or CSAT (1-5), theme the surveys to your colors, control all the wording and survey frequencies exactly as you want them.

Deep Reporting with Thermostat

Thermostat slices and dices your customer satisfaction survey results to give you a complete picture of how your team is doing over time.

View r=Results Inline in HelpSpot

Survey results are also stored in HelpSpot, allowing you to filter tickets based on result scores.

Help Desk Software With Speed Metrics

Launch a customizable help desk system with HelpSpot

Are you tired of losing track of emails? Organizations using help desk software are more efficient and produce more satisfied customers.

Core Modules
Shared Inbox Knowledge Base Reporting Self Service Portal
Channels
Email Management Contact Form Agent Entry API
Organizing Tickets
Filters Single Assignment Categorization Advanced Search Batch Operations
Responding to Tickets
Ticket Interface Saved Responses Collision Detection Time Tracking Merge Tickets
Reporting
Volume Reports Speed Reports Comparison Matrix Email Reports
Automation
Triggers SLAs & Automation Rules Automatic Assignment Recurring Tickets
Customization
Custom Fields Dark Mode Custom Pages
Branding
Multiple Brand Support Portal Templates Email Templates Email Signatures
Permissions
Permission Groups SAML Authentication Black Box GDPR Tools
Integrations
Live Lookup NPS/CSAT Surveys Zapier
Hosting
Cloud On-Premise Cloud Infrastructure Scaling
Get started with HelpSpot
Manage your support email, organize your help desk,
and improve your customers experience.