System Announcements: A new system for sending announcements in application to staff, controlled via a new Admin UI. This is especially useful if you need to make all staff aware of system issues, events coming up or other types of notifications. Read More...
Staff Notification Templates: Added separate, customizable email templates for "Staff New Request Notifications" and "Staff Request Update Notifications," allowing for distinct messaging for staff.
Email Recipient Handling: Added a new option to expand additional "To" recipients as "CC" recipients, ensuring all parties are visible on the thread.
Enhancements
Audit Logging: Enhanced audit logging for fetchmail jobs, request deletions, and new request creation.
Portal Form Validation: Added validation to make the request details field on the portal required.
Double Submission Prevention: Safeguards were added to prevent double-clicking the submit button in the customer portal.
API Enhancements: The apiGetRequest endpoint now includes the sAISummary field.
Bug Fixes
Fixed sizing issue on uploaded logos in the portal.
Fixed issue where token refresh timing out would cause an erroneous email sending error.
Fixed a bug where custom IMAP ports were not being respected.
Addressed a bug where event logs could be truncated.
Fixed an issue where the "Last Updated By" column was not reflecting the actual last user.
Fixed issue where 2FA QR codes were hard to scan in dark mode.
Fixed an issue on Windows server where a file read error when analyzing the size of attachments would cause the email send to fail.
Added a permissions group check on file attachment links to ensure the user accessing a file also has permissions to access the related request.
Fixed a regression where the FullRequestHistory placeholder tag was not properly including images.
Fixed an issue where angle brackets in email addresses were not being rendered properly in the CC field of the workspace.
Fixed confirmation message when disabling HelpSpot AI.
Fixed timeout when uploading attachments during console jobs.
Fixed "hidden" status on KB chapters not immediately updating because of a missing cache bust.
Added additional safeguards to prevent database connectivity issues from affecting automation rules.
Fixed the image title/filename display in the request history when multiple images are uploaded.
