HelpSpot 5.6.12
Matt Stenson
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2 min read
New Features
- System Announcements: A new system for sending announcements in application to staff, controlled via a new Admin UI. This is especially useful if you need to make all staff aware of system issues, events coming up or other types of notifications. Read More...
- Staff Notification Templates: Added separate, customizable email templates for "Staff New Request Notifications" and "Staff Request Update Notifications," allowing for distinct messaging for staff.
- Email Recipient Handling: Added a new option to expand additional "To" recipients as "CC" recipients, ensuring all parties are visible on the thread.
Enhancements
- Audit Logging: Enhanced audit logging for fetchmail jobs, request deletions, and new request creation.
- Portal Form Validation: Added validation to make the request details field on the portal required.
- Double Submission Prevention: Safeguards were added to prevent double-clicking the submit button in the customer portal.
- API Enhancements: The apiGetRequest endpoint now includes the sAISummary field.
Bug Fixes
- Fixed sizing issue on uploaded logos in the portal.
- Fixed issue where token refresh timing out would cause an erroneous email sending error.
- Fixed a bug where custom IMAP ports were not being respected.
- Addressed a bug where event logs could be truncated.
- Fixed an issue where the "Last Updated By" column was not reflecting the actual last user.
- Fixed issue where 2FA QR codes were hard to scan in dark mode.
- Fixed an issue on Windows server where a file read error when analyzing the size of attachments would cause the email send to fail.
- Added a permissions group check on file attachment links to ensure the user accessing a file also has permissions to access the related request.
- Fixed a regression where the FullRequestHistory placeholder tag was not properly including images.
- Fixed an issue where angle brackets in email addresses were not being rendered properly in the CC field of the workspace.
- Fixed confirmation message when disabling HelpSpot AI.
- Fixed timeout when uploading attachments during console jobs.
- Fixed "hidden" status on KB chapters not immediately updating because of a missing cache bust.
- Added additional safeguards to prevent database connectivity issues from affecting automation rules.
- Fixed the image title/filename display in the request history when multiple images are uploaded.
