Help Desk Software Optimized for Higher Education Institutions

Never lose track of a ticket again. Starting at $599/yr for 5 users.

Top higher education institutions trust HelpSpot to manage their support team and increase their productivity and efficiency.

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Turn Emails Into Living Documents

Automatically make every email an organized, assignable, reportable, and shareable document.

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Every Customer Service Ticket Has 1 Owner

Avoid conflicts with your tickets and never hear "I thought you were working on it" again.

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Flexible, Structured Customer Service Software

HelpSpot's custom fields let you collect any data in just the way you need it.

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Clear and Concise History

Every interaction is displayed in a simple, complete, single page history so agents always have context.

Customer Quote

Jim Zajkowski


University of Michigan

"The right tool for the job."
About University of Michigan
Customer Since: 2006   ·   Agents: 26   ·   Tickets Answered: 20,000+

Case Study: NetCE

NetCe uses HelpSpot in their call center to support over 500,000 healthcare professionals. Learn why.
About NetCE
Customer Since: 2011   ·   Agents: 40   ·   Customer Supported: 500,000

Read the case study

Everything is included

One simple plan

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HelpSpot Cloud or On-Premise

Store your data on the cloud or locally. Your choice, same price.

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Workflows with rules and triggers

Filters and rules that make it easy to track and automate.

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Zapier Integration

Connect with thousands of other apps with Zapier

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Email and phone support

We don’t leave you hanging. Reach out to us for anything, anytime.

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Effortless Reporting

Create advanced reports on anything with just a few clicks.

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Full Ticket Management

One central location to manage and organize all your customer support.

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Support unlimited customers

You only pay for agents. Support unlimited customers for free.

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Unlimited Custom Fields

Show and report on custom data with unlimited custom fields.

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Easy to use self service

Your agents won’t need to install any extra software. Simply log in and go.

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Support unlimited brands/portals

Pay once and use HelpSpot for as many different brands as you like.

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Unlimited Knowledge Bases

Provide unlimited documentation to your customers about your product.

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Fully web based help desk

Access HelpSpot from anywhere with an internet connection.

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Support unlimited mailboxes

There’s no cap on how many mailboxes you can use with HelpSpot.

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Full API for integrating

Web service API to query, create, and update tickets.

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Trusted since 2004

Our customers have trusted us with their support for over a decade.

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The HelpSpot Guarantee

If you’re not completely satisfied within 90 days of purchase, we’ll refund your money; hassle-free.

Try HelpSpot free for 21 days (Cloud or Server)
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What do you do?

Customer Service IT Help Desk Maintenance / Facilities Other