Higher education has a number of unique needs that most help desk software options simply don't address.
At HelpSpot we've worked closely with some of the biggest names in higher education since 2005. With our focus on zero bloat and simple clear pricing we've helped hundreds of colleges and universities organize their support processes.
Beyond just traditional IT uses, HelpSpot is used in higher education environments around the world in HR, maintenance, admissions, and more. Anywhere that administrators or student staff need to manage inbound email with a shared inbox.
HelpSpot often starts in the traditional use case, IT help desk. It shines here helping to organize support emails, provide self service, all while being simple to use and deploy on-premise or cloud based.
It turns out though that there are many other uses throughout a university where HelpSpot can help! Common ones we see include human resources, maintenance, student help desks, and more.
HelpSpot's unique pricing model make it especially appealing for student help desks. Stop sharing logins or paying $25/month x 50 for student workers. Our tiered agent pricing make it having even hundreds of agents budget friendly.