Found 20 results for "Requirements"
System Requirements
Prefer a managed solution? Skip the server setup. We handle the infrastructure, security, and updates. US Cloud EU Cloud Server Hardware Requirements Generally, HelpSpot only requires a modest...
Jira Service Management vs HelpSpot — Jira Service Management Alternative and Switching Guide
Pricing The hidden costs of "affordable" JSM Standard looks reasonable at $22/agent. But essential features require Premium, and self-hosting requires Data Center. Here's what teams actually pay....
HelpSpot 5.8.1
HelpSpot 5.8.1 introduces Important: SQL Server 2016 Now Required.
Zoho Desk vs HelpSpot — Zoho Desk Alternative and Switching Guide
Pricing The hidden costs of 'affordable' Zoho advertises $14/agent. But essential features like AI, multi-brand support, and round-robin routing require expensive upgrades. Here's what a real team...
Zendesk vs HelpSpot — Zendesk Alternative and Switching Guide
Pricing The $19/agent illusion Zendesk advertises $19/agent. But essential features require upgrades and add-ons. Here's what a real team actually pays. Zendesk Conservative estimate with add-ons...
Freshdesk vs HelpSpot — Freshdesk Alternative and Switching Guide
Pricing The $15/agent illusion Freshdesk advertises $15/agent. But essential features like custom reports and round-robin routing require upgrades. Here's what a real team actually pays. Freshdesk...
HelpSpot Self-Hosted - On-Premise Help Desk Software
Is self-hosting right for your team? Choose self-hosted when your team needs direct database access, internal integrations, or control over infrastructure and deployment. Choose cloud when you want...
ServiceNow vs HelpSpot — ServiceNow Alternative and Switching Guide
Pricing The true cost of ServiceNow Beyond the license fee, ServiceNow requires expensive implementation partners and premium support packages. Here's what a real team actually pays. ServiceNow...
Intercom vs HelpSpot — Intercom Alternative and Switching Guide
Pricing The true cost of Intercom Intercom advertises $29/agent. But essential features require the $85/agent Advanced plan. Here's what a real team actually pays. Intercom Advanced Plan...
Help Desk Data Security & Infrastructure Protection
Our SOC 2 Status Our SOC 2 work is in progress. We have not completed our SOC 2 examination. The AWS reports described below apply to our hosting infrastructure, not to a...
Compare the Best Help Desk Ticketing Systems: Pros, Cons, and Customer Reviews
Evaluate help desk ticketing systems with a requirements and trial checklist, current HelpSpot pricing, ITSM tradeoffs, and clearly labeled 2021 vendor reviews.
What to Look for in a GDPR Help Desk | HelpSpot
Shopping GDPR help desk software? Our post reviews the features you should look for in a GDPR help desk tool and walks through our help desk platform.
HelpSpot’s Help Desk Software for Windows (How to Get Set Up)
Looking for a help desk you can download and run on your Windows system? We talk about our self-hosted help desk software for Windows and how to set up.
HelpSpot 5.5.0
This release includes new features, bug fixes, and updates to frameworks and dependencies.
The Dos and Don’ts of Chatting with Customers
By following these tips, you can help avoid awkward situations while providing enjoyable and personable experiences to your customers.
The Top Personality Traits for Successful Customer Service Associates
Building a reputation for great customer support requires having employees who reflect the key characteristics necessary to be excellent customer service associates.
Facilities & Maintenance Service Desk
WORK ORDER #1847 URGENT Water leak in ceiling Building Building A - Main Floor 3rd Floor Room Conference Room 3B Priority High - Safety Attachments Scheduled Inspections Auto-generated work orders...
4 Types of Customers and How to Serve Them
In this article, we cover a few types of customers you’ll come across, with tips on how to engage with them.
The Best Help Desk Software for Linux | HelpSpot
When shopping for help desk software for Linux, look for something that is on-premise, customizable, and fully supported. We review the best options.
HelpSpot AI: Revolutionizing Customer Support with Artificial Intelligence
Historical note, added September 29, 2026: This post announced HelpSpot AI with the release of HelpSpot 5.4 in May 2023. It describes that original release, not today’s product. HelpSpot AI...
