Written by Matt Stenson on Jan 19, 2021 in

HelpSpot 5.0.61

If you are upgrading from version 4.x you need to make sure you have upgraded to version 4.9.5 before upgrading.

Potentially Breaking Changes Upgrading From Version 4

  • Read through the upgrade documentation found here before continuing as there are a number of major changes.
  • Forums have been removed. HelpSpot will provide an export option and we recommend moving forums to one of the many purpose-built forum platforms. Here at Userscape we use Discourse (https://www.discourse.org/).
  • Tokens in templates and responses are now delimited by double “{“ characters. Existing responses and templates will be automatically converted. However, if you are using an external text macro tool, for example, you may need to make updates.
  • Admin Themes have been removed and have been replaced with custom admin JS and CSS settings.
  • Custom portal templates need to be updated


  • Added redirect for deep links when using SAML authentication
  • Add env option for skipping collecting mail in the scheduler.

Bug Fixes

  • Dark mode improvements for KB modal
  • Changed background on active reporting tags in dark mode
  • Remove MySQL version check when showing search tips
  • Fixed direct links to request history items
  • Corrected issue with checkbox changes being recorded in request history when not changes in MSSQL installations
  • Instant reply is now parsed properly in the note history.
  • Added helper configs for linux installation
  • Fixed issue with character set in Mail Rule conditions.
  • Fixed MySQL backup and restore on Windows bundled mysql upgrades.

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About the author

Matt Stenson of UserScape

Matt is a Support Engineer at UserScape and writer on the HelpSpot Blog.