IT is at the center of most organizations today. It's not a easy role! For 15+ years HelpSpot has helped IT help desk's manage their customer service to provide the very best support for their organizations.
HelpSpot has a narrow focus on ticket management. Unlike other all-in-one IT help desk solutions, we take the approach that it's better to use the best tool for each job. When it comes to ticket management, automation, recurring requests, and knowledge management we believe HelpSpot is the best IT help desk software solution available.
A ticket system is often the lifeblood of an IT help desk. HelpSpot is always at the center of things.
The most common use is various stakeholders contacting IT for support. It might be the CEO with a computer problem, students getting setup for the new year, or a department asking for more IT resources. HelpSpot will manage and organize everything for you.
Beyond that HelpSpot can handle a wide variety of requests from creating a recurring ticket to check your backups to creating a self service website allowing staff to troubleshoot issues on their own and much more.
It's also easy to integrate HelpSpot deeply into your other systems with our full API, webhooks, and SAML support.