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IT Service Desk Software
Every request.
Tracked. Owned. Resolved.
Stop fighting complex enterprise suites. HelpSpot gives your IT team the power they need with the simplicity they want.
Stop struggling with your tools
IT needs precision, not complexity.
Legacy ITSM
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Bloated Software
Months to configure, impossible to change.
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Lost Assets
No idea who owns which device.
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Manual Triage
Wasting time routing tickets to the right tech.
HelpSpot
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Ready Day One
Setup in minutes, not months. Free onboarding included.
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Integrated Data
Pull asset data directly into the ticket.
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Smart Automation
Triggers route requests instantly.
Common IT Headaches, Solved
We've seen it all in 20+ years of IT support.
Problem
Black Hole
Requests get lost in shared inboxes with no accountability.
Solution
Total Visibility
Every ticket has a clear owner, status, and history.
Problem
Shadow IT
Users bypassing process because the tool is too hard.
Solution
User Friendly
Simple email and portal options users actually like.
Problem
Password Fatigue
Endless "reset my password" tickets clogging the queue.
The IT Workflow
From chaos to closed in three steps.
01
Capture
Centralize requests from email, your portal, API, and phone calls into one organized workspace.
02
Automate
Triggers instantly route hardware issues to the desktop team and server alerts to the admins.
03
Resolve
Use knowledge base articles and prepared responses to fix issues faster.
Smart Triage
Route tickets to the right tech, instantly
Don't let tickets sit in an inbox. Use automation rules and triggers to instantly route hardware issues to the desktop team and network alerts to the server admins.
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Trigger based routing
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Round-robin assignment
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Escalation rules
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Category-based skills routing
Incoming Ticket
IF
Hardware Issue
Desktop Team
IF
Network Alert
Server Admins
IF
Password Reset
Tier 1 Support
Round Robin Assignment
Balance workload across team
Ready to simplify your support?
Batch Operations
Handle 100 tickets like 1
Server down? VPN outage? Software rollout issue? When one incident generates hundreds of tickets, select them all and send a single status update to every affected user. Each person can still reply individually. Save the filter to send follow-ups as the situation develops.
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Select dozens or hundreds of tickets at once
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Batch assign to a single technician
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Batch close resolved incidents
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Batch respond with one status update to all affected users
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Create filters to message the same group again later
83 selected
Filter: VPN Outage 2/10
VPN not connecting - remote access down
jsmith@company.com
Cannot reach internal servers via VPN
aroberts@company.com
VPN disconnects immediately after login
mgarcia@company.com
Remote desktop not working - VPN issue?
kwilson@company.com
VPN connection timeout error
pjones@company.com
+ 78 more tickets selected
Live Lookup
Active Directory
Connected
Employee
John Smith
Department
Marketing
Manager
Sarah Johnson
Computer
MKT-JSMITH-01
Office
Building A, Floor 3
Live Lookup
Know who you're helping and what they're using
Connect HelpSpot to your asset management system, Active Directory, or HR database. See exactly which machine a user has, their department, and their office location right inside the ticket.
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Active Directory Integration
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Connect to any SQL database
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Real-time data fetching
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No data synchronization needed
Enterprise security.
Your control.
Built for organizations that take data sovereignty seriously.
F-01
On-Premise Option
Run HelpSpot on your own servers behind your firewall. Full control over your data. Learn more.
F-02
SAML Single Sign-On
Connect to Azure AD, Okta, or Google Workspace. One login for everything.
F-03
Permission Groups
Silo data by team. HR sees HR tickets. Desktop support sees desktop tickets.
F-04
Full Audit Trail
Every action logged. Complete history for compliance and accountability.
The Complete IT Toolset
Dark Mode
Native dark mode support for those late-night deployment shifts. Easy on the eyes, professional, and built-in.
SLA Engine
Never miss a deadline. Set complex rules based on category, urgency, or VIP status.
Collision Detection
See who is viewing a ticket in real-time. Prevent duplicate replies and confusion.
Time Tracking
Track time spent on every ticket for billing or internal resource planning.
Multi-Department Support
Run IT, HR, and Facilities from one HelpSpot. Each team gets their own categories, portals, and mailboxes while you maintain central oversight.
Recurring Requests
Scheduled tickets for maintenance tasks, audits, and compliance checks.
Trusted by IT pros since 2005
From small teams to the US Space Force.
"I started my professional career in IT in 1995. Now that we are starting to more fully utilize HelpSpot I must say that it is by far the best help desk tool I have ever evaluated and/or used. We simply could never live without it."
Matthew Foust
Director of IT, Audiofile Engineering
Bio Fire Defense
"HelpSpot has been a huge time saver for our IT department. It's the best Helpdesk platform I have ever used in my 15 years in the industry."
Shawn Matheson
IT Manager
X-Formation
"We've integrated HelpSpot with Jira so we can quickly push requests from HelpSpot into Jira for further processing. HelpSpot makes this easy."
Henrik Goldman
CTO
St. Andrew's School
"HelpSpot has allowed our technology team of 6 to serve a community of 450 faculty, students, and staff. It keeps us on top of issues and organized."
Peter Hoopes
Director of Technology
"It was overwhelming. But I'm glad we had HelpSpot."
Lisa DeLapo
Director of Instructional and Information Technology, Union School District
Deploy Your Way
Same price, same features. Choose the deployment that works for you.
Same powerful features and pricing across all hosting options.
US Cloud
CloudUS-East Region
Dedicated AWS infrastructure with 99.9% uptime. Managed updates and automated backups.
EU Cloud
CloudFrankfurt Region
GDPR-compliant hosting. Full data sovereignty with all information isolated within the EU.
Self-Hosted
EnterpriseOn-Premise Infrastructure
Complete control on your own hardware. Ideal for air-gapped networks or strict compliance.
Maximum Control & Data ResidencyBuilt for Scale
HelpSpot has been refined for over 20 years under extreme conditions. Example stats from a longtime customer:
10M+
Tickets
50M+
Emails Processed
500+
Mailboxes
50+
Portals
Battle-Tested Infrastructure
Trusted by the United States Space Force, Northrop Grumman, and the University of Michigan for mission-critical support.
Common IT Questions
Yes! HelpSpot offers a fully supported On-Premise version that you can run on your own Linux or Windows servers. It is the exact same software as our Cloud version, with the same price.
Yes, HelpSpot supports Active Directory / LDAP for staff authentication. You can also use our Live Lookup feature to pull user details from AD directly into tickets.
Absolutely. Permission Groups allow you to silo data so that HR cannot see IT tickets, and Desktop Support cannot see Server Admin tickets, if desired. Many organizations also use HelpSpot to manage HR and Facilities requests alongside IT.
Yes, HelpSpot supports SAML 2.0, allowing you to integrate with providers like Azure AD, Okta, and Google Workspace for seamless login.
The IT choice for over 20 years
Trusted by industry leaders
Customer Since
2009 → Today
Pre-iPhone!
Customer Since
2006 → Today
Customer Since
2009 → Today
Customer Since
2012 → Today
Customer Since
2008 → Today
Customer Since
2008 → Today
Customer Since
2010 → Today
Customer Since
2011 → Today
Customer Since
2017 → Today
Customer Since
2008 → Today
INSTANT SETUP
Your inbox is waiting
to be tamed.
Join the teams who switched from chaos to HelpSpot's essential order. Download on-premise or start in the cloud today.
NO CREDIT CARD REQUIRED
UNLIMITED TICKETS
90-DAY GUARANTEE
