Unlike other help desk solutions, HelpSpot gives you access to the raw templates and code that make up many aspects of the system.
Fully customize every aspect of every email in the system or web page on the portal. Beyond that, the full compliment of APIs make HelpSpot a great choice as the logic core of a fully custom help desk solution.
Build your custom business logic and UI but store the data in HelpSpot letting you utilize HelpSpot's other tools such as automation, triggers, reporting and more. Giving you the best of both worlds. A fully custom help desk software application without having to build the complicated core logic like email ingestion and parsing.
There's no need to build everything from the ground up. Use HelpSpot as your robotic core you build on top of.
When our customers build custom solutions on top of HelpSpot they usually heavily utilize custom fields.
Custom fields in HelpSpot are fully integrated throughout the system, allowing you to access them from all APIs. With custom field you can make requests records contain all the information your custom solution requires.
By utilizing HelpSpot as the foundation of your custom help desk solution you'll save countless development hours.