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Help Desk Software for Higher Education

Higher education has a number of unique needs that most help desk software options simply don't address.

At HelpSpot we've worked closely with some of the biggest names in higher education since 2005. With our focus on zero bloat and simple clear pricing we've helped hundreds of colleges and universities organize their support processes.

Beyond just traditional IT uses, HelpSpot is used in higher education environments around the world in HR, maintenance, admissions, and more. Anywhere that administrators or student staff need to manage inbound email with a shared inbox.

Help desk software trusted by higher education institutions since 2005
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No Bloat Help Desk Software

We include everything you need to get your job done and nothing you don't so that your team and your budget can stay small and agile.

How Higher Education Uses HelpSpot

HelpSpot often starts in the traditional use case, IT help desk. It shines here helping to organize support emails, provide self service, all while being simple to use and deploy on-premise or cloud based.

It turns out though that there are many other uses throughout a university where HelpSpot can help! Common ones we see include human resources, maintenance, student help desks, and more.

HelpSpot's unique pricing model make it especially appealing for student help desks. Stop sharing logins or paying $25/month x 50 for student workers. Our tiered agent pricing make it having even hundreds of agents budget friendly.

HelpSpot starts at just $699/year. One price for *everything* we offer including optional hosting. Want to learn more about how HelpSpot works? Review all our features.

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The right tool for the job.

Jim Zajkowski

University of Michigan

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We trust HelpSpot with our most important communication—and they've made a huge difference to our business.

Teagan West, Customer Service Manager

The Silent Partner

Your customer service at scale
Amplify your support with HelpSpot: the streamlined
solution for scaling customer service effortlessly