As software developers and SaaS founders ourselves we love simple tools that do one thing really well. HelpSpot won't manage your Facebook page or send marketing emails to your customers.
What it does do extremely well though is manage your email support. Our simple shared inbox and integrated knowledge management make it a snap to do support. Hate training staff on new systems? So do we! HelpSpot's very email-like approach lets you throw your staff right in without days of formalities.
Differentiating yourself in today's software market isn't easy. Providing fast and effective support is one of the best ways to do it.
To pull that off you need a help desk solution that gets out of your way while also making sure nothing falls through the cracks. In addition, you really need the entire team on board. Other help desk solutions punish you for adding outlying staff. HelpSpot's unique group pricing means you can give everyone access making it fast and efficient for the right person to answer every question.