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Help Desk Software By Software People For Software People

As software developers and SaaS founders ourselves we love simple tools that do one thing really well. HelpSpot won't manage your Facebook page or send marketing emails to your customers.

What it does do extremely well though is manage your email support. Our simple shared inbox and integrated knowledge management make it a snap to do support. Hate training staff on new systems? So do we! HelpSpot's very email-like approach lets you throw your staff right in without days of formalities.

Help desk software trusted by software companies everywhere
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No Bloat Help Desk Software

We include everything you need to get your job done and nothing you don't so that your team and your budget can stay small and agile.

How Software and SaaS Companies Uses HelpSpot

Differentiating yourself in today's software market isn't easy. Providing fast and effective support is one of the best ways to do it.

To pull that off you need a help desk solution that gets out of your way while also making sure nothing falls through the cracks. In addition, you really need the entire team on board. Other help desk solutions punish you for adding outlying staff. HelpSpot's unique group pricing means you can give everyone access making it fast and efficient for the right person to answer every question.

HelpSpot starts at just $699/year. One price for *everything* we offer including optional hosting. Want to learn more about how HelpSpot works? Review all our features.

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HelpSpot is a great tool in assisting us to deliver timely, accurate and comprehensive customer service.

James Grove, VP Customer Service


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We trust HelpSpot with our most important communication—and they've made a huge difference to our business.

Teagan West, Customer Service Manager

The Silent Partner

Your customer service at scale
Amplify your support with HelpSpot: the streamlined
solution for scaling customer service effortlessly