Help Desk Software By Software People For Software People

As software developers and SaaS founders ourselves we love simple tools that do one thing really well. HelpSpot won't manage your Facebook page or send marketing emails to your customers.

What it does do extremely well though is manage your email support. Our simple shared inbox and integrated knowledge management make it a snap to do support. Hate training staff on new systems? So do we! HelpSpot's very email-like approach lets you throw your staff right in without days of formalities.

Help desk software trusted by software companies everywhere

No Bloat Help Desk Software

We include everything you need to get your job done and nothing you don't so that your team and your budget can stay small and agile.

Shared Inbox

No more confusion. Your team can easily manage any amount of email from any number of mailboxes.

Deep Reporting

Use data and analytics to measure and improve your customer experience.

Knowledge Management

Integrated documentation and customer portals make customer self service a reality.

Single Assignment

Every ticket has exactly one owner so you'll never hear "I thought you were working on it" again.

Custom Fields

HelpSpot's custom fields let you collect any data in just the way you need it.

How Software and SaaS Companies Uses HelpSpot

Differentiating yourself in today's software market isn't easy. Providing fast and effective support is one of the best ways to do it.

To pull that off you need a help desk solution that gets out of your way while also making sure nothing falls through the cracks. In addition, you really need the entire team on board. Other help desk solutions punish you for adding outlying staff. HelpSpot's unique group pricing means you can give everyone access making it fast and efficient for the right person to answer every question.

HelpSpot starts at just $699/year. One price for *everything* we offer including optional hosting. Want to learn more about how HelpSpot works? Review all our features.