Donors and stakeholders expect great customer service more than ever. Since 2004 non-profits have been using HelpSpot help desk software to manage email contacts to make sure nothing falls through the cracks.
Most non-profits are using HelpSpot as customer service software to manage inbound emails.
Beyond use for customer service, HelpSpot can provide a self service portal allowing your stakeholders to access information in one unified support center. That makes it easy for them to get answers fast and without additional interactions with your staff.