Never lose track of a ticket again. Starting at $599/yr for 5 users.
Top manufacturers trust HelpSpot to manage their support team and increase their productivity and efficiency.
Automatically make every email an organized, assignable, reportable, and shareable document.
Avoid conflicts with your tickets and never hear "I thought you were working on it" again.
HelpSpot's custom fields let you collect any data in just the way you need it.
Every interaction is displayed in a simple, complete, single page history so agents always have context.
Information Technology Manager
"HelpSpot has increased the overall efficiency of our IT Support team. We have been able to improve our speed to resolution, enhance our communication with end-users, and increase the knowledge of our support staff through sharing information. Everybody loves the simplicity of HelpSpot. The overall layout and functionality is great, plus with every HelpSpot upgrade there's always at least one new feature our team finds valuable. HelpSpot just makes sense."
About BGW Group
Customer Since: 2008 · Agents: 54
TOM BIHN prides itself on manufacturing the best travel bags in the industry. See how they use HelpSpot to support their ecommerce business.
About TOM BIHN
Customer Since: 2013 · Agents: 9
One simple plan
Store your data on the cloud or locally. Your choice, same price.
Filters and rules that make it easy to track and automate.
Connect with thousands of other apps with Zapier
We don’t leave you hanging. Reach out to us for anything, anytime.
Create advanced reports on anything with just a few clicks.
One central location to manage and organize all your customer support.
You only pay for agents. Support unlimited customers for free.
Show and report on custom data with unlimited custom fields.
Your agents won’t need to install any extra software. Simply log in and go.
Pay once and use HelpSpot for as many different brands as you like.
Provide unlimited documentation to your customers about your product.
Access HelpSpot from anywhere with an internet connection.
There’s no cap on how many mailboxes you can use with HelpSpot.
Web service API to query, create, and update tickets.
Our customers have trusted us with their support for over a decade.
If you’re not completely satisfied within 90 days of purchase, we’ll refund your money; hassle-free.