Help Desk Software Optimized for Manufacturers

Never lose track of a ticket again. Starting at $599/yr for 5 users.

Top manufacturers trust HelpSpot to manage their support team and increase their productivity and efficiency.


Turn Emails Into Living Documents

Automatically make every email an organized, assignable, reportable, and shareable document.


Every Help Desk ticket Has 1 Owner

Avoid conflicts with your tickets and never hear "I thought you were working on it" again.


Custom Fields

HelpSpot's custom fields let you collect any data in just the way you need it.


Clear and Concise History

Every interaction is displayed in a simple, complete, single page history so agents always have context.

Customer Quote

John Kenyon

Information Technology Manager
BGW Group

"HelpSpot has increased the overall efficiency of our IT Support team. We have been able to improve our speed to resolution, enhance our communication with end-users, and increase the knowledge of our support staff through sharing information. Everybody loves the simplicity of HelpSpot. The overall layout and functionality is great, plus with every HelpSpot upgrade there's always at least one new feature our team finds valuable. HelpSpot just makes sense."
About BGW Group
Customer Since: 2008   ·   Agents: 54

Case Study: TOM BIHN

TOM BIHN prides itself on manufacturing the best travel bags in the industry. See how they use HelpSpot to support their ecommerce business.
Customer Since: 2013   ·   Agents: 9

Read the case study

Everything is included

One simple plan

HelpSpot Cloud or On-Premise

Store your data on the cloud or locally. Your choice, same price.

Workflows with rules and triggers

Filters and rules that make it easy to track and automate.

Zapier Integration

Connect with thousands of other apps with Zapier

Email and phone support

We don’t leave you hanging. Reach out to us for anything, anytime.

Effortless Reporting

Create advanced reports on anything with just a few clicks.

Full Ticket Management

One central location to manage and organize all your customer support.

Support unlimited customers

You only pay for agents. Support unlimited customers for free.

Unlimited Custom Fields

Show and report on custom data with unlimited custom fields.

Easy to use self service

Your agents won’t need to install any extra software. Simply log in and go.

Support unlimited brands/portals

Pay once and use HelpSpot for as many different brands as you like.

Unlimited Knowledge Bases

Provide unlimited documentation to your customers about your product.

Fully web based help desk

Access HelpSpot from anywhere with an internet connection.

Support unlimited mailboxes

There’s no cap on how many mailboxes you can use with HelpSpot.

Full API for integrating

Web service API to query, create, and update tickets.

Trusted since 2004

Our customers have trusted us with their support for over a decade.


The HelpSpot Guarantee

If you’re not completely satisfied within 90 days of purchase, we’ll refund your money; hassle-free.

Try HelpSpot free for 21 days (Cloud or Server)