Healthcare providers face unique challenges in managing customer support, whether it's managing personal health information or finding a solution that fits in tight budgets.
Since 2005 HelpSpot has been working with healthcare providers to provide their teams the best support solution available. HelpSpot isn't loaded with social media integrations and other superfluous features. Just what you need, nothing you don't.
HelpSpot is available as a cloud solution, but many of our healthcare partners prefer to run their key systems on-premise and HelpSpot supports that as well.
HelpSpot healthcare customers use HelpSpot in a wide variety of ways. From IT support, to human resources, and physical maintenance.
For customers with strict firewall needs, HelpSpot is often run behind company firewalls completely off the internet. HelpSpot's support portal can still be accessed across the internal network and email integration done via an on-premise Exchange server.
We know in these times cost is always an important consideration. HelpSpot's unique pricing structure makes it a perfect choice for healthcare systems.