Since 2005 government organizations around the world have trusted HelpSpot to run their help desks. From the Space Force, to federal district courts, and the county of Hawaii.
HelpSpot's unique mix of features and government friendly pricing make it the obvious choice for a variety of government use cases. Anywhere a shared inbox would be useful and email needs to be managed, HelpSpot is a logical fit.
The most common use case is for HelpSpot to be used as a customer facing government help desk.
Beyond that, we see HelpSpot utilized in HR, maintenance groups, and other less obvious spots. Anywhere your team is running up against email overload.
HelpSpot's pricing makes it affordable to add your entire team so everyone can be on the same page.