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Customer Service Software Optimized for E-Commerce and DTC

Running a modern e-commerce or DTC brand is more complex than ever. Beyond just great products customers expect fast and accurate service.

Managing emailed questions, refund requests, shipping issues, and more can be overwhelming. Seasonal spikes in emails can also greatly stress teams who don't have the right tools in place to manage them.

HelpSpot organizes emails across multiple accounts into a single shared inbox. Never lose track of an email or be unsure about who's responsible for one.

Customer service software trusted by e-commerce sites everywhere
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No Bloat Customer Service Software

We include everything you need to get your job done and nothing you don't so that your team and your budget can stay small and agile.

How E-Commerce Sites Use HelpSpot

E-Commerce customers use HelpSpot in a wide variety of ways. Nearly all customers start by using HelpSpot to manage inbound emails with product questions, shipping questions, and refund support.

From there the automation tools can be used to quickly and automatically route requests to the right people or even respond instantly if appropriate. Many customers also leverage the self service tools the portal provides making it quick and easy for customers to find their own solutions.

HelpSpot starts at just $499/year. One price for *everything* we offer including optional hosting. Want to learn more about how HelpSpot works? Review all our features.

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HelpSpot is our astromech droid that gets us out of a lot of jams.

Jeff Stephenson, Senior Director of Customer Service

Warner Music

Get started with HelpSpot
Manage your support email, organize your help desk,
and improve your customers experience.