Running a modern e-commerce or DTC brand is more complex than ever. Beyond just great products customers expect fast and accurate service.
Managing emailed questions, refund requests, shipping issues, and more can be overwhelming. Seasonal spikes in emails can also greatly stress teams who don't have the right tools in place to manage them.
HelpSpot organizes emails across multiple accounts into a single shared inbox. Never lose track of an email or be unsure about who's responsible for one.
E-Commerce customers use HelpSpot in a wide variety of ways. Nearly all customers start by using HelpSpot to manage inbound emails with product questions, shipping questions, and refund support.
From there the automation tools can be used to quickly and automatically route requests to the right people or even respond instantly if appropriate. Many customers also leverage the self service tools the portal provides making it quick and easy for customers to find their own solutions.