Running a help desk for a media entperise is more complex than ever. With e-commerce the dominate form of sales customers expect quick and timely email responses to support requests.
E-commerce also brings a raft of new issues to contend with, shipping delays, down servers, and more.
HelpSpot's lean set of tools are used by companies like Warner Music to provide support for hundreds of acts e-commerce stores.
HelpSpot easily handles thousands of daily tickets, making it a great fit for even the largest media companies.
Our affordable and predictable pricing makes it a snap to include your entire team, even members who may not traditionally be agents in the help desk app. By having everyone on your team in HelpSpot you avoid costly delays and ensure everything is tracked.