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Customer Service Software Optimized for Retailers

Running a modern retailer requires more than just great products. Customers expect a great experience as well.

Managing emailed questions, refund requests, shipping issues, and more can be overwhelming. Seasonal spikes in emails can also greatly stress retail teams who don't have the right tools in place to manage them.

HelpSpot organizes emails across multiple accounts into a single shared inbox. Never lose track of an email or be unsure about who's responsible for one.

Customer service software trusted by retailers everywhere
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No Bloat Customer Service Software

We include everything you need to get your job done and nothing you don't so that your team and your budget can stay small and agile.

How Retailers Use HelpSpot

Retail customers use HelpSpot in a wide variety of ways. Nearly all customers start by using HelpSpot to manage inbound emails with product questions, shipping questions, and refund support.

From there the automation tools can be used to quickly and automatically route requests to the right people or even respond instantly if appropriate. Many customers also leverage the self service tools the portal provides making it quick and easy for customers to find their own solutions.

HelpSpot starts at just $699/year. One price for *everything* we offer including optional hosting. Want to learn more about how HelpSpot works? Review all our features.

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HelpSpot is our astromech droid that gets us out of a lot of jams.

Jeff Stephenson, Senior Director of Customer Service

Warner Music

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We trust HelpSpot with our most important communication—and they've made a huge difference to our business.

Teagan West, Customer Service Manager

The Silent Partner

Your customer service at scale
Amplify your support with HelpSpot: the streamlined
solution for scaling customer service effortlessly