Insights & Updates
HelpSpot 5.7.3 introduces Changes and Security.
HelpSpot 5.7.2 introduces Changes and Security.
HelpSpot 5.7.1 introduces Compatibility and Security.
HelpSpot 5.7.0 introduces Native Customer Satisfaction Surveys and API Changes.
HelpSpot 5.6.22 introduces Improvements and Dependencies and Bug Fixes.
HelpSpot 5.6.21 introduces Improvements.
HelpSpot 5.6.20 introduces Security and New Features.
HelpSpot 5.6.19 release notes.
HelpSpot 5.6.18 release notes.
HelpSpot 5.6.17 introduces New AI Response Composer, New AI Knowledge Base Article Generator, New AI Request History Summaries and Support for Microsoft Advanced (Self-Managed) Mailboxes.
Bug fixes and dependency updates.
HelpSpot 5.6.15 brings major improvements to request search with faster performance and better indexing, a new suggest mode for AI Auto Categorization to try before you commit, and a dashboard for tracking rejected emails.
Bug fixes for automated request handling, scheduled reports, email reliability, and attachment processing improvements.
Security improvements including increased minimum password length and reduced password reset token expiration.
System Announcements feature, granular staff email notifications, enhanced audit logging, and multiple bug fixes.
Customer wait time tracking, workday scheduling for recurring requests, enhanced SAML authentication, and various improvements
Email Subject Triggers, TinyMCE Translations, Reports API, and Multiple Bug Fixes
Enhanced SMTP Configuration, Graph API Improvements, and Multiple Bug Fixes
Fixes for Email Attachments and License Installation
Smarter Email Handling, Better Summaries, and More Fixes
This release addresses several bugs
This release addresses bugs and dependency updates
This release fixes a couple of bugs introduced in 5.6.2.
This release fixes a bug introduced in 5.6.2.
This release includes a vastly improved HelpSpot AI and introduces our AI triage functionality, which autocategorizes requests, detects out of office replies, and generates request summaries.
This release brings a new logo, attachment-limit logging, admin update alerts, session logout on password changes, improved AI auto-categorization, and fixes for duplicate report folders, default-filter deletion, inline-font issues, and the sPortalName tag.
This release unveils a new logo, adds attachment-limit logging and update alerts, lets you log out other sessions on password change, and fixes report-folder duplication, default-filter deletion, inline-font names, and the sPortalName tag.
Fixes include correcting the audit log’s user dropdown, preventing duplicate images on multi-image pasted requests, and resolving conflicting success and error messages when deleting requests via the command line.
Adds customizable CLI maintenance-mode messages, PHP 8.2–8.4 support, an optional IMAP library without the PHP extension, and resolves various audit log, ordering, header, API token, reporting, round-robin, SAML redirect, and dependency issues.
Adds Spanish language support, a faster Windows self-extracting .exe installer, and fixes several email handling and display bugs..
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