The HelpSpot Blog

HelpSpot 5.6.15

HelpSpot 5.6.15 brings major improvements to request search with faster performance and better indexing, a new suggest mode for AI Auto Categorization to try before you commit, and a dashboard for tracking rejected emails.

HelpSpot 5.6.14

Bug fixes for automated request handling, scheduled reports, email reliability, and attachment processing improvements.

HelpSpot 5.6.13

Security improvements including increased minimum password length and reduced password reset token expiration.

HelpSpot 5.6.12

System Announcements feature, granular staff email notifications, enhanced audit logging, and multiple bug fixes.

HelpSpot 5.6.11

Customer wait time tracking, workday scheduling for recurring requests, enhanced SAML authentication, and various improvements

HelpSpot 5.6.10

Email Subject Triggers, TinyMCE Translations, Reports API, and Multiple Bug Fixes

HelpSpot 5.6.9

Enhanced SMTP Configuration, Graph API Improvements, and Multiple Bug Fixes

HelpSpot 5.6.8

Fixes for Email Attachments and License Installation

HelpSpot 5.6.7

Smarter Email Handling, Better Summaries, and More Fixes

HelpSpot 5.6.6

This release addresses several bugs

HelpSpot 5.6.5

This release addresses bugs and dependency updates

HelpSpot 5.6.4

This release fixes a couple of bugs introduced in 5.6.2.

HelpSpot 5.6.3

This release fixes a bug introduced in 5.6.2.

HelpSpot 5.6.2

This release includes a vastly improved HelpSpot AI and introduces our AI triage functionality, which autocategorizes requests, detects out of office replies, and generates request summaries.

HelpSpot 5.6.1 - Beta

This release brings a new logo, attachment-limit logging, admin update alerts, session logout on password changes, improved AI auto-categorization, and fixes for duplicate report folders, default-filter deletion, inline-font issues, and the sPortalName tag.

HelpSpot 5.5.11

This release unveils a new logo, adds attachment-limit logging and update alerts, lets you log out other sessions on password change, and fixes report-folder duplication, default-filter deletion, inline-font names, and the sPortalName tag.

HelpSpot 5.5.10

Fixes include correcting the audit log’s user dropdown, preventing duplicate images on multi-image pasted requests, and resolving conflicting success and error messages when deleting requests via the command line.

HelpSpot 5.5.9

Adds customizable CLI maintenance-mode messages, PHP 8.2–8.4 support, an optional IMAP library without the PHP extension, and resolves various audit log, ordering, header, API token, reporting, round-robin, SAML redirect, and dependency issues.

HelpSpot 5.5.8

Adds Spanish language support, a faster Windows self-extracting .exe installer, and fixes several email handling and display bugs..

HelpSpot 5.5.7

Fixes session timeouts, blank pages, permission issues, installation problems, and restores the missing IIS web.config file.

HelpSpot v5.5.6

This release addresses several bug fixes, including API errors, validation improvements, and better error messaging for attachments.

HelpSpot v5.5.5

This release addresses several bug fixes, including issues with the customer tools page, staff category assignments, and Microsoft mailboxes handling large attachments.

HelpSpot 5.5.4

This release includes bug fixes and enhancements, addressing issues with saved reports, Microsoft mailboxes, and quoting request history items containing images.

HelpSpot 5.5.0

This release includes new features, bug fixes, and updates to frameworks and dependencies.

HelpSpot 5.5.1

This release addresses bug fixes related to date fields and legacy bookmarks.

HelpSpot 5.4.13