Just Enough Help Desk Software
Everything you need, absolutely nothing you don't.
Trusted since 2005 by thousands of businesses around the world
Simple but not simplistic
Friendly AND Powerful Help Desk Software
Staff won't have any trouble being productive on day one, but all the advanced features you need to manage your help desk are here.
Support Emails, Organized
Turn disjointed email exchanges into organized, meaningful conversations.
Shared Inbox
Read, reply, and organize multiple email boxes from one shared inbox.
Powerful Ticket Management
Filter, track, tag and categorize. Even store unique data with Custom Fields.
Self-Service Knowledge Base
Create a fully customizable contact form and knowledge base for each of your brands.
Integrated Reporting
See the full picture with comprehensive built in reporting.
Saved Responses
Prebuild full or partial responses to common issues, share them across your team.
Custom Fields
Track custom data giving your team everything they need at their fingertips. Report on all of it.
Automation
Build automated flows to assign, notify, categorize, manage SLAs, and much more.
Scalable
Enterprise help desk software scalability. Easily handle thousands of requests daily.
Email Ticketing Done Right
Turn disjointed emails into a clean, easy to manage workflow. HelpSpot can handle everything from your basic help@ email account to hundreds of mailboxes across an entire organization.
“HelpSpot is the best help desk software platform I've used in my 15 years in the industry.”
Reporting & Metrics
Get a handle on all your email and support requests. Beyond just basic counts, our reporting allows deep, detailed analysis of your help desk.
We trust HelpSpot with our most important communication—and they've made a huge difference to our business.
Teagan West, Customer Service Manager
The Silent Partner
Knowledge Base & Self Service
HelpSpot's Knowledge Book system is unique in the help desk software field. Rather than an endless pit of articles, our book format with a table of contents makes it fast and easy for your customers (and search engines) to find your documentation.
“Amazing Software and Fantastic support.“
On-Premise or Hosted
Run your own installation of HelpSpot or let us host it for you on our secure AWS based cloud solution. It's the same price either way.
HelpSpot is a great tool in assisting us to deliver timely, accurate and comprehensive customer service.
James Grove, VP Customer Service
NinjaTrader
Starting at just $499 a year
Every feature with unlimited customers and tickets for one low price.
Budget Friendly
Everything is Included
Most help desk software is priced to squeeze every penny out of you. With HelpSpot you get everything for one low price.
- Cloud or on-premise
- Support unlimited customers
- Support unlimited brands/portals
- Unlimited custom fields
- Unlimited mailboxes
- Unlimited knowledge bases
- Unlimited rules and triggers
- U.S. based email and phone support
- Full ticket management
- Workflows with rules and triggers
- Easy to use self service
- Zapier integration
- Effortless reporting
- Trusted since 2004
