Ef·fi·cient \i-ˈfi-shənt\ — Productive without waste.
Beyond Efficiency.
Help Desk Software Redefined
Ef·fi·cient \i-ˈfi-shənt\ — Productive without waste.
Automatically make every email an organized, assignable, reportable, and shareable document.
Avoid conflicts with your tickets and never hear "I thought you were working on it" again.
HelpSpot's custom fields let you collect any data in just the way you need it.
Every interaction is displayed in a simple, complete, single page history so agents always have context.
Filter, track, tag and categorize. Even store unique data with Custom Fields.
Turn disjointed email exchanges into organized, meaningful conversations.
Support unlimited customers and use as many custom fields, mailboxes, and self service portals as you need. All fully customizable.
Easily see trends and compare nearly any data stored by HelpSpot.
Filter, track, tag and categorize. Even store unique data with Custom Fields.
Customize nearly every facet of HelpSpot Help Desk Software to meet your business needs.
Let HelpSpot automatically assign ticket, notify customers, and more.
Fully customizable web form and knowledge base. Create one for each of your brands.
All reports are updated in real time so you can easily track new trends.
Track response speeds and more in business hours for accurate reporting.
We’re one of the only help desk software services that give you the choice between keeping your data on your own servers or storing it in our cloud.
Your choice. Same price.
Nothing to install. All data stored in the secure AWS East datacenter.
Learn More About HelpSpot CloudInstall HelpSpot on your own servers. You have complete control.
Learn More About HelpSpot On-PremiseIf you’re not completely satisfied within 90 days of purchase, we’ll refund your money; hassle-free.
Customer Quote
Help Desk Manager
New York State Energy Research Development Authority
"As someone that works in a support team, I am constantly amazed how helpful HelpSpot's own support team is. They answer my questions quickly, completely and with aplomb!"
About New York State Energy Research Development Authority
Customer Since: 2009
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Agents: 50
Want a Demo?
Let our sales team walk you through a personalized demo. We'll go over all of HelpSpot's core features and answer your questions along the way.
We're also happy to fully customize the demo if you let us know ahead of time what elements are most important for you.
Schedule Your Personal Demo