Just Enough Help Desk Software

Everything you need, absolutely nothing you don't.

Trusted since 2005 by thousands of businesses around the world

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Email Ticketing Done Right

Turn disjointed emails into a clean, easy to manage workflow. HelpSpot can handle everything from your basic help@ email account to hundreds of mailboxes across an entire organization.

“HelpSpot is the best help desk software platform I've used in my 15 years in the industry.”

Shawn Matheson, Bio Fire Defense
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Reporting & Metrics

Get a handle on all your email and support requests. Beyond just basic counts, our reporting allows deep, detailed analysis of your help desk.

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We trust HelpSpot with our most important communication—and they've made a huge difference to our business.

Teagan West, Customer Service Manager

The Silent Partner

Knowledge Base & Self Service

HelpSpot's Knowledge Book system is unique in the help desk software field. Rather than an endless pit of articles, our book format with a table of contents makes it fast and easy for your customers (and search engines) to find your documentation.

“Amazing Software and Fantastic support.“

Derek Anderson, Team Transport & Logistics

On-Premise or Hosted

Run your own installation of HelpSpot or let us host it for you on our secure AWS based cloud solution. It's the same price either way.

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HelpSpot is a great tool in assisting us to deliver timely, accurate and comprehensive customer service.

James Grove, VP Customer Service

NinjaTrader

Starting at just $499 a year

Every feature with unlimited customers and tickets for one low price.

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Budget Friendly

Everything is Included

Most help desk software is priced to squeeze every penny out of you. With HelpSpot you get everything for one low price.

  • Cloud or on-premise
  • Support unlimited customers
  • Support unlimited brands/portals
  • Unlimited custom fields
  • Unlimited mailboxes
  • Unlimited knowledge bases
  • Unlimited rules and triggers
  • U.S. based email and phone support
  • Full ticket management
  • Workflows with rules and triggers
  • Easy to use self service
  • Zapier integration
  • Effortless reporting
  • Trusted since 2004
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Get started with HelpSpot
Manage your support email, organize your help desk,
and improve your customers experience.